AirBNB Virtual Assistant

We are seeking a skilled and passionate Short-Term Rental Management Virtual Assistant to join our dynamic team. If you are dedicated to providing outstanding customer service, adept at managing multiple rentals, and have a proven track record in the short-term rental industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

Rental Management: Oversee and manage multiple rentals, ensuring smooth operations and guest satisfaction.
Guest Experience: Deliver an exceptional guest experience, ensuring all stays are memorable and addressing any inquiries promptly.
Efficiency Optimization: Utilize your expertise in scheduling and time management to optimize rental efficiency.
Listing and Communication
Craft engaging and attractive rental listings, complete with catchy names and compelling descriptions.
Maintain exceptional guest communication with a 100% response rate, responding to inquiries within 3-5 minutes.
Calendar and Pricing Management: Efficiently manage calendars and pricing strategies using tools like Pricelabs and AirDNA.
Streamlining Operations: Implement and manage channel manager or PMS software for streamlined rental operations.
Automated Messaging: Set up automated messages to enhance guest engagement.
Maintenance Coordination: Coordinate maintenance issues, schedule contractors, and oversee vendor relationships.
Professional Cleaning Coordination: Ensure smooth turnover by scheduling professional cleaning services.
Damage Claims Management: Handle damage claims effectively through AirCover or similar liability claims services.
Security Deposit Management: Manage the collection and refund of security deposits.
Qualifications:

Proven experience in managing short-term rentals, with a minimum of 3 years managing at least 38 rentals.
Previous experience in customer support, preferably in platforms like VRBO.
Excellent problem-solving skills and a strong commitment to excellence.
Passion for providing top-notch guest experiences and attention to detail.
Familiarity with short-term rental industry tools and software.
What You Bring:

A track record of delivering exceptional customer service in short-term rental management.
Strong organizational and time management skills.
A proactive approach to addressing guest inquiries and maintaining positive reviews.
An eye for detail and a passion for creating delightful guest experiences.
Join Us:
This role offers the opportunity to be part of a forward-thinking team, committed to excellence in the short-term rental industry. If you have a passion for hospitality and are looking to take your career to the next level, apply today and let’s transform Airbnb short-term rentals together!