Airbnb Virtual Assistant

Previous Airbnb Experience is a MUST
Fluent English Speaker is a MUST
HOSTAWAY knowledge is a PLUS

Work as a Virtual Assistant in a property management company specializing in short term rentals (airbnbs) and student rentals. Job responsibilities include but not limited to the following:

• Answer or call back past, existing, and future potential short- and long-term tenant’s inquiries and requests using the following communication platforms: RingCentral (IP phone), IGMS, Tourbee Mail.
• Follow up on tenants with rent more than 1 week late.
• Input the amount of any rent received into “Google Sheets” once a week.
• Open a case file at Regie du Lodgement against any tenant with rent more than 3 weeks late.
• List/Relist properties on AirBnB and other short-term rental platforms
• Compile Airbnb revenue using “Google Sheets” once a month
• Invoice clients whenever necessary using “Wave Payment Solutions”
• Follow up on tenants who have issued maintenance requests regarding their satisfaction.
• Effectively communicate updates between operations teams and tenants.
• Use “Asana” to manage tasks between members of Tourbee.
• Create open house schedules once a week and send out open house timing to new potential tenants every day via email at least twice a day.
• Post advertisements of any property managed by Tourbee with an upcoming vacancy on all major rental platforms.
• Keep the Tourbee website up to date with all available apartments
• Call potential tenant’s landlord and employment reference to validate the authenticity
• Generate leases using “SignNow” and send to all new prospective tenants
• Categorize all leasing and identification documents in digital folders
• Manage appointments for Arithra C Debnath and other members of Tourbee using “Google Calendar”
• Call internet service providers to start, end or renew contracts and return modems.
• Call utility companies such as Hydro Quebec, Energir, Gaz Metro etc to start, end or renew contracts.