Airbnb Virtual Assistant/Property Management Customer Support

**Job Title: Airbnb Virtual Assistant/Property Management Customer Support**
**Location: Virtual/Remote**
**Type: Long-term, 40 hrs/week**
**Hours: Thursday – Monday, 2:00 p.m. – 10:00 p.m. EST
**Company: Pendleton Places**
**About Us:**
Pendleton Places is a dynamic property management company specializing in short-term rentals and Airbnb properties. With a current portfolio of 20+ Airbnb properties and plans to expand to 30+ vacation rental homes, we are seeking a dedicated and skilled Airbnb Virtual Assistant/Property Management Customer Support agent to join our growing team.
**Job Overview:**
As an Airbnb Virtual Assistant/Property Management Customer Support agent, you will play a crucial role in providing exceptional customer service to our guests, managing Airbnb listings, and utilizing technology applications to streamline our business operations.
**Responsibilities:**
– **Handling Guest Communication:**
– Respond promptly and professionally to guest inquiries through Airbnb and other channels.
– Manage general customer service, guest requests, conflict resolution, extensions, cancellations, etc.
– **General Admin Tasks:**
– Tracking and submitting maintenance issues to the correct system, coordinating cleanings, etc.
– Adjust listing details, pricing, availability, rules, and other relevant information as directed.
– **Technology Applications:**
– Utilize various technology apps for seamless business operations.
– Stay updated on changes and improvements in technology tools.
**Requirements:**
– **Experience:**
– Previous experience in Airbnb and short-term rentals.
– Preferably experienced in Airbnb property management.
– **Skills:**
– Excellent written and verbal English skills.
– Strong customer service skills.
– Familiarity with the Airbnb platform.
– Tech-savvy with the ability to adapt to new apps and tools.
– Detail-oriented and organized.
– **Attributes:**
– Positive outlook, resourcefulness, and initiative.
– Quick learner with a strong work ethic.
**How to Apply:**
If you are a dedicated and detail-oriented individual with experience in Airbnb and short-term rentals, we invite you to join our team at Pendleton Places. Please submit your resume and a cover letter outlining your relevant experience to Click to view.
**Note:**
This is a remote position, and candidates must have a reliable and high-speed internet connection.
Thank you for considering Pendleton Places. We look forward to welcoming a new team member who shares our commitment to excellence and growth!