Airbnb Virtual Assistant / Property Manager

This role is entirely remote. Ensure to include your resume in your application.

We are seeking a highly organized and customer-focused Virtual Assistant to manage our Airbnb listings. This position entails providing exceptional support to our guests, ensuring smooth operations, and maintaining high levels of guest satisfaction. The role requires excellent communication skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities:

1. **Guest Communication:** Promptly respond to guest inquiries and messages through the Airbnb platform, providing accurate information and resolving any issues or concerns.
2. **Booking Management:** Handle reservations, cancellations, and modifications, ensuring the calendar is up-to-date and conflicts are avoided.
3. **Check-in and Check-out Coordination:** Assist guests with check-in and check-out procedures, including providing clear instructions and addressing any last-minute changes or problems.
4. **Property Management:** Coordinate with cleaning services and maintenance staff to ensure properties are in excellent condition for each guest’s arrival.
5. **Review Management:** Monitor, write, and respond to guest reviews, addressing any negative feedback professionally and implementing improvements as needed.
6. **Listing Optimization:** Update and enhance Airbnb listings with accurate descriptions, high-quality photos, and competitive pricing to attract more bookings.
7. **Administrative Support:** Perform various administrative tasks, such as data entry, report generation, and record-keeping related to bookings and guest interactions.
8. **Problem Solving:** Handle any guest issues or emergencies calmly and efficiently, ensuring a positive experience for all parties involved.

**Requirements:**

– **Communication Skills:** Excellent verbal and written communication skills are crucial. The assistant must interact with guests professionally and clearly, addressing their inquiries, concerns, and feedback promptly.
– **Customer Service Skills:** Providing a positive guest experience is key to receiving good reviews and repeat bookings. This involves being courteous, patient, and responsive to guest needs.
– **Organizational Skills:** Managing multiple bookings, keeping track of schedules, and ensuring that all tasks are completed in a timely manner requires strong organizational skills.
– **Technical Proficiency:** Familiarity with Airbnb’s platform, Google and Microsoft Suite, AI platforms like ChatGPT, and other property management software is necessary. Basic troubleshooting skills for technology-related issues are also valuable.
(Familiarity with Pricelab is a plus)
– **Problem-Solving Skills:** The ability to quickly and effectively resolve issues that may arise, from handling booking errors to dealing with unexpected maintenance problems.

If you meet these qualifications and are excited about joining our team, we encourage you to apply.