Airbnb / Vrbo / Bookkeeping VA

Hi, there. Please read the ENTIRE job description before replying to this or submitting a cover letter.

OVERVIEW

We are looking to hire one more amazing team member. We host over 20 vacation rentals and are currently growing our portfolio. We currently have 3 amazing VA’s and are looking to grow. If the application pool is good enough, I have several friends who are looking to hire full time assistants in their STR business.

We already have a lot of automation in place. We use Ownerrez, Hospitable, Pricelabs, Rankbreeze, Monday, G Drive, Airtable as well as other systems. We have our listings on Airbnb, Vrbo, Booking as well as our direct booking site. We will provide a base set of resources, data, and scripts that can be built on over time. We have a mastermind of other experienced Virtual Assistants who work with other investors we know. You will be able to work with the other virtual assistants in order to find best practices to stay ahead of our competitors in this ever-changing business. Our goal for our team of VAs is to have a well-trained group who learn together, constantly adjust to this business, can think critically, and “lead up.”

Qualifications include:
1) Experience working FOR Airbnb with specific knowledge of how to constantly improve SEO of our listings and complaint resolution
2) An understanding of short term rental bookkeeping and an attention to detail. Each dollar spent needs to be reconciled and have an associated invoice or receipt.
2) Attention to detail
3) Self-starter with initiative while also able to perform within a team situation in order to move our business forward
4) Great communication skills – we text with each other daily. We expect you to be able to at the very least text and email with guests and contractors. Being comfortable speaking English over the phone is also valuable
5) Each position to be hired will require specific hours. The goal is to cover the busiest times of the day for our business. The VA team creates their own hours. Each team member works 5 days per week.
6) Reliable Internet

Tasks include (but aren’t limited to):
1. Bookkeeping. We use Clearing to reconcile. We are looking for help organizing invoices and reconciling income and expenses.
2. SEO to increase bookings – SEO, within Airbnb and VRBO, are very important to us.
3. Complaint Resolution – When there are complaints filed by guests, or we need to file a damage claim, we would expect you could handle this.
4. Helping make our systems run better – We use Airtable, spreadsheets, Whatsapp, Monday among other systems. We are currently in the middle of a large Monday on boarding project. Our entire business will run through there soon. We have a list of SOP’s for you to look at if you get stuck. We are creating several new SOP’s every week.
5. Managing turns (cleaners cleaning the property) at each checkout.
6. Respond to guest messages – We have plenty of automated messaging in place with Hospitable but there is still a need for regular guest messaging.
7. Ordering supplies that need to be refilled and ensuring they are sourced from cost-effective but well-made suppliers.
8. Organizing maintenance and repairs with our preferred list of contractors.
9. If you decide to apply for this job, you’ll need to add something to the title of your email to make it past the first step. Please look up the professional baseball team in Milwaukee, Wisconsin, and add that team’s name to the email’s title.
10. This business relationship must be built on trust. Our goal is to prove to you that we are trustworthy. I’d like to provide an opportunity for you to earn enough income to live on and be home for your family if that is your goal. I’d also eventually like to give you the autonomy to make decisions and be part of this team, not simply an employee taking orders.
11. We have team meetings on Monday evenings, Manila time.

As far as your pay scale goes, we will be happy to negotiate based on your prior experience and performance in the future. We plan on giving raises to the right person if they provide what we are looking for.

GOALS

Our main goal is to build and grow for the long haul. We are in this business for the next several decades. We hope to find a team of Virtual Assistants who will be willing to work with us for years to come.
Within 15 days, our expectation is that you are able to respond to simple guest inquiries regarding their stay. This could include tasks such as questions about amenities, booking-related questions, etc. We expect you will be able to understand our systems and complete some administrative tasks such as logging a guest complaint using our simple form and adjusting a booking. We expect you will be able to help track and constantly improve our rankings on Airbnb. Within 30 days, our expectation is you are able to understand how our finances flow and be able to organize invoices within our system.

We will provide PLENTY of training materials.

Please describe any knowledge or experience you have with the short-term rental business model. Please explain any knowledge or experience you have with bookkeeping for short term rentals. More specifically, please describe any knowledge or experience you have with any systems that work well with the short-term rental business model.

Thank you for looking!