Airbnb/VRBO Manager

**Job Title: Airbnb Customer Support Manager**

**Location:** Washington D.C, USA

** WE ARE HIRING FOR 3 SHIFTS**
PHILLIPINO TIME.

9PM-3AM
(1ST SHIFT)

3AM-9AM
(2ND SHIFT)

9AM- 2AM
(3RD SHIFT)

Please indicate WHICH SHIFT YOU PREFER IN ORDER.
1ST 2ND OR 3RD

**About Us:**
Konnex Realty is a dynamic and innovative organization dedicated to providing exceptional hospitality services through Airbnb. As a leader in the industry, we pride ourselves on delivering unforgettable experiences to our guests and hosts. We are seeking a talented and experienced Airbnb Customer Support Manager to join our team and lead our customer support operations.

**Responsibilities:**

1. **Team Leadership:**
– Manage and lead a team of customer support representatives to ensure a high level of service and support for both guests and hosts on Airbnb.
– Foster a positive and collaborative team culture, promoting continuous improvement and professional development.

2. **Operational Excellence:**
– Oversee day-to-day operations of the customer support team, ensuring timely and effective resolution of issues.
– Develop and implement efficient processes to enhance the overall customer support experience.

3. **Quality Assurance:**
– Establish and maintain quality assurance measures to guarantee the accuracy and effectiveness of customer interactions.
– Conduct regular performance assessments and provide constructive feedback to team members.

4. **Communication and Collaboration:**
– Collaborate with cross-functional teams, including but not limited to Operations, Marketing, and Product, to address customer support issues and improve overall user experience.
– Communicate proactively with Airbnb to stay informed about updates, changes, and improvements to the platform.

5. **Data Analysis:**
– Utilize data and analytics to identify trends, monitor key performance indicators, and make informed decisions to enhance customer support strategies.

6. **Customer Advocacy:**
– Advocate for customers’ needs and concerns within the organization, working to improve processes and policies that impact the customer experience.

7. **Training and Development:**
– Develop and implement training programs for customer support representatives, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.

8. Messaging Cleaners. Scheduling

9. MUST BE ABLE TO WORK 10AM-6PM (EASTERN STANDARD TIME) WASHINGTON D.C

**Requirements:**

– Bachelor’s degree in Business, Hospitality, or a related field.(Optional)
– Proven experience in customer support management, preferably in the hospitality or travel industry.
– Strong understanding of the Airbnb platform and its policies.
– Excellent leadership and team management skills.
– Exceptional communication and interpersonal skills.
– Analytical mindset with the ability to use data to drive decision-making.
– Problem-solving skills and the ability to thrive in a fast-paced environment.
-Experience in Airbnb/vrbo.

**How to Apply:**
If you are passionate about delivering exceptional customer support in the Airbnb ecosystem and have the leadership skills to drive a high-performing team, we invite you to submit your resume and cover letter to Click to view. Please include “Airbnb Customer Support Manager Application” in the subject line.

Konnex realty is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dynamic and dedicated individual to our team!