Airbnb / Vrbo / Trip Advisor Virtual Assistant

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Kindly see the description below:

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We are on the hunt for a dedicated female co-host and administrative specialist for our Airbnb properties, specializing in short-term and mid-term rentals. The ideal candidate will possess a robust background in marketing, with a particular focus on Airbnb / VRBO / Trip Advisor, coupled with at least one year of hands-on experience in property management within the US market. This role is tailored for a proactive individual who is proficient in a variety of software applications and is capable of thriving in a virtual office setting.

Responsibilities:
1. Manage listings on Airbnb, VRBO, TripAdvisor, and other relevant platforms for the property.
2. Ensure prompt updating of all property calendars with any new bookings or booking changes.
3. Maintain the property and its furnishings to attract desirable guests, providing suggestions for improvements as needed.
4. Address guest-reported maintenance or repair needs promptly and efficiently.
5. Coordinate scheduling of foreseeable contract work and obtain owner consent for work exceeding $250.
6. Act as the main point of contact for guests, responding to inquiries and requests within 24 hours.
7. Proactively communicate with guests to address concerns and ensure a positive experience.
8. Complete guest reviews on Airbnb or VRBO post-departure and encourage guests to review the property.
9. Inspect the property between guest rentals to ensure cleanliness and maintenance standards are met.
10. Oversee cleaning services between guest stays and schedule annual deep cleaning sessions.
11. Manage garbage disposal, ensuring cans are placed out on designated days and fines from the city are covered by the property.
12. Negotiate refunds with renters in the event of issues during their stay.
13. Collect and remit sales tax to the county and state authorities as required.
14. Assist with scheduling and supervising contract work in the owner’s absence.
15. Adhere to company policies and procedures while representing Clearwater Beach Vacation Homes professionally and courteously.