Airbnb / Vrbo / Virtual Assistant

Hi, there. Please read the entire job description before replying to this or submitting a cover letter.

OVERVIEW

We are looking to hire at least 5 amazing team members. Each of the applicants / hires will work directly with a vacation rentals owner / host. The average portfolio size is 15. I will be hiring one to my amazing team of three within the new hires.

As far as your pay scale goes, we will be happy to negotiate based on your prior experience and performance in the future. We plan on giving raises to the right person if they provide what we are looking for.

We already have a lot of automation in place. We use Ownerrez, Hospitable, Pricelabs, Rankbreeze as well as other systems. We have our listings on Airbnb, Vrbo as well as our direct booking site. We will provide a base set of resources, data, and scripts that can be built on over time. We have a mastermind of other experienced Virtual Assistants who work with other investors we know. You will be able to work with the other virtual assistants in order to find best practices to stay ahead of our competitors in this ever-changing business. Our goal for our team of VAs is to have a well-trained group who learn together, constantly adjust to this business, can think critically, and “lead up.”

Qualifications include:
1) Experience working FOR Airbnb with specific knowledge of how to constantly improve SEO of our listings and complaint resolution
2) Attention to detail
3) Graphic Design / Video Editing (Canva, etc) – This is not a requirement but would be preferred
4) Self-starter with initiative while also able to perform within a team situation in order to move our business forward
5) Great communication skills – we text with each other daily. We expect you to be able to at the very least text and email with guests and contractors. Being comfortable speaking English over the phone is also valuable
6) Each position to be hired will require specific hours. The goal is to cover the busiest times of the day for our business.
7) Reliable Internet

Tasks include (but aren’t limited to):
1. SEO and backlinking to increase bookings – SEO, within Airbnb and VRBO, are very important to us.
2. Complaint Resolution – When there are complaints filed by guests, or we need to file a damage claim, we would expect you could handle this.
3. Helping make our systems run better – We use Airtable, spreadsheets, Whatsapp, Monday among other systems.
4. Managing turns (cleaners cleaning the property) at each checkout. This should be automated, but will just need monitoring within the systems I have in place.
5. Respond to guest messages – a daily task – for initial inquiries, respond within the hour (or upon waking if the message was sent overnight) – We will work with you as it relates to automated messages within our system we already have in place.
6. Putting a list of areas of improvement together (based on guests’ reviews) and sending it to relevant parties (usually to myself and the cleaners) with actionable suggestions.
7. Ordering any supplies that need to be refilled and ensuring they are sourced from cost-effective but well-made suppliers. This task can and will change over time. There may be repetitive orders like hot tub filters. We will have pre-set suppliers identified. There will also be emergent orders. For instance, we just ordered garbage bags, and our guests said the garbage bags did not fit the garbage cans. We ordered one box of garbage bags on Instacart. The guest was happy and we didn’t have to bother our cleaners for an unnecessary and expensive trip.
8. Organizing maintenance and repairs with our preferred list of contractors.
9. Help our social media profile for all of our listings.
10. If you decide to apply for this job, you’ll need to add something to the title of your email to make it past the first step. Please look up the professional baseball team in Milwaukee, Wisconsin, and add that team’s name to the email’s title.
11. Creating and managing targeted Facebook ads. The ads manager would need to learn how to search for our target audience, use FB pixels and actually create the content being advertised.
12. This business relationship must be built on trust. Our goal is to prove to you that we are trustworthy. I’d like to provide an opportunity for you to earn enough income to live on and be home for your family if that is your goal. I’d also eventually like to give you the autonomy to make decisions and be part of this team, not simply an employee taking orders.

GOALS

Our main goal is to build and grow for the long haul. We are in this business for the next several decades. We hope to find a team of Virtual Assistants who will be willing to work with us for years to come.
Within 15 days, our expectation is that you are able to respond to simple guest inquiries regarding their stay. This could include tasks such as questions about amenities, booking-related questions, etc. We expect you will be able to understand our systems and complete some administrative tasks such as logging a guest complaint using our simple form and adjusting a booking. We expect you will be able to help track and constantly improve our rankings on Airbnb.

Please describe any knowledge or experience you have with the short-term rental business model. More specifically, please describe any knowledge or experience you have with any systems that work well with the short-term rental business model.

Thank you for looking!