All-round Amazon Virtual Assistant (1+ years of experience)

Job Title: All-round Amazon Virtual Assistant (1+ years of experience)

Location: Remote

Job Type: Full-time, 40 hours

Salary: $500 – $650 a month commensurate with experience

ABOUT THE COMPANY
This is an opportunity to join our rapidly growing remote team. We’re located in Utrecht, the Netherlands and work with talent all over the globe. Here at ZeroWastely we are eco-friendly products business within the e-commerce industry focusing on launching the most innovative products that solve wasteful single use problems. Over the last 2 years, we have grown at an average rate of 100?ch year. We’re also starting a second brand focussed on home decor and innovative home products. This newly-created position will be an integral part of our team as we embark on the next phase of our growth.

Established in 2021, ZeroWastely is quickly becoming a leader in offering the industry innovative eco-friendly products. Our creative marketing campaigns have quickly earned us brand recognition, and a reputation for being a breath of fresh air in our industry. We believe that business needs to be innovative and creative in order to thrive, and we think it’s important to provide an exciting and vibrant place to work. Culture is the driving force to our success and feeds into every aspect of what we do.

But we admit we’re not for everyone. We’re successful because we have high standards, work hard, and hire smart people with strong critical thinking skills – people who are honest and confident enough to say “I don’t know – BUT I’ll find out!” People whose burning questions during interviews include “How many sick and vacation days do I get?” need not apply. Your time here will be fast and furious and quite the ride. But the rewards are plenty, and include a 13th month and paid off days during official holidays.

JOB DESCRIPTION
We are seeking a skilled and experienced Amazon E-commerce Specialist to join our team. As an All-Round Amazon E-commerce Specialist, you will be responsible for a wide range of tasks related to managing and optimizing our presence on the Amazon marketplace. Your expertise will be critical in driving sales, enhancing customer satisfaction, and maximizing profitability.

By staying ahead of industry trends and emerging practices, you will identify new product opportunities and strategies for sustained growth. If you are a self-motivated, analytical, and results-driven individual with a passion for e-commerce and Amazon, join us in making a lasting impact in the dynamic world of online retail.

As an experienced professional, you will conduct SEO research, set up impactful PPC campaigns, and monitor sales data to identify trends and provide actionable recommendations. With your customer service skills, you will ensure a positive experience for customers and maintain brand reputation on Amazon.

1. Reimbursements & Refunds: Utilize your knowledge of Amazon’s reimbursement processes to identify and process claims for lost or damaged inventory, shipping errors, or other eligible situations. Monitor and follow up on reimbursement requests, ensuring timely resolution and maximizing financial recovery for clients.

2. Product Hunting: Leverage your experience in product research and analysis to identify lucrative opportunities within the Amazon marketplace. Utilize advanced tools and techniques to assess market demand, competition, and potential profitability. Provide strategic recommendations on product selection and sourcing, considering market trends and client preferences.

3. SEO Research and PPC Campaign Setup: Conduct in-depth keyword research and utilize your SEO expertise to optimize product listings. Implement effective strategies to improve visibility, conversion rates, and search rankings. Additionally, set up Pay-Per-Click (PPC) advertising campaigns on Amazon. Conduct keyword research, optimize bids, and create compelling ad copy to drive maximum traffic and conversions. Collaborate with clients or PPC specialists to develop effective campaign strategies that align with business goals.

4. Sales Analysis and Reporting: Utilize your analytical skills to dissect sales data, conversion rates, and key performance indicators (KPIs). Identify trends, patterns, and areas of opportunity to enhance sales and profitability. Prepare comprehensive reports that summarize sales performance, highlight key insights, and provide actionable recommendations to clients.

5. Customer Service: Utilize your strong customer service skills to promptly and professionally respond to customer inquiries, feedback, and reviews. Resolve customer issues related to product quality, shipping, or returns, ensuring a seamless and positive customer experience. Implement proactive strategies to enhance customer satisfaction and maintain a high rating.

6. Review Management: Utilize your experience in review management to monitor and manage product reviews, ratings, and feedback. Employ effective strategies to encourage positive reviews and address negative feedback in a timely and appropriate manner. Utilize tools and tactics to maintain and improve brand reputation on Amazon.

7. Competitor Analysis: Leverage your expertise in conducting competitor analysis to stay informed about competitors’ products, pricing, and strategies. Identify opportunities for differentiation and recommend strategies to stay ahead in the market.

8. Trend Analysis: Stay ahead of the curve by continuously monitoring industry trends, market dynamics, and emerging e-commerce practices. Leverage your knowledge and experience to identify opportunities for new product launches, expansion into new markets, or adjustments to existing strategies, ensuring sustained growth and competitive advantage.

9. Continuous Learning: As an experienced professional, proactively seek opportunities for professional development and stay updated with Amazon’s evolving platform features, tools, and algorithms. Engage in relevant webinars, conferences, or training programs to enhance your skills and knowledge, enabling you to provide the highest level of support and guidance to clients.

REQUIREMENTS:
* Minimum of 1 years of proven experience working with Amazon as a virtual assistant
* Imperative to maintain a fast and reliable internet connection. Back up internet for power outages.
* Available for daily communication and video calls between 08.00 and 16.00 Amsterdam Timezone
* Expert-level understanding of Amazon’s platform, policies, and best practices.
* Proficiency in Amazon Seller Central, Vendor Central, and other related tools.
* In-depth knowledge of SEO research, optimization techniques, and keyword analysis.
* Strong background in setting up and managing PPC advertising campaigns on Amazon.
* Excellent communication and customer service skills, honed through previous client interactions.
* Analytical mindset with the ability to interpret complex data and make informed decisions.
* Exceptional organizational skills and attention to detail, developed through managing multiple clients and projects simultaneously.
* Self-sufficient, motivated and capable of working independently with minimal supervision.
* Flexibility and adaptability to meet changing client needs and deadlines.
* Proven track record of achieving measurable results on the Amazon marketplace.
* Strong problem-solving skills and ability to navigate and resolve complex issues.
* Proactive and resourceful approach to staying updated with industry trends and market dynamics.
* Excellent communication skills
* Outstanding organizational skills and 
* Excellent proficiency in English (Both spoken and written).
* Make sure to write stellar self-starter in the title of the application. 
* Ability to plan and execute strategies independently that align with the organization’s goals and objectives.
* Proficiency in Asana, Slack, Excel, Google, Office, Loom.

BENEFITS:
* Salary commensurate with experience.
* Opportunity to join our rapidly growing team
* Access to cutting-edge Amazon learning material
* Paid time off and holidays.
* 13th month included
* Professional development opportunities.

If you are an experienced self-starter, have a can-do mentality, a passion for Amazon, and someone willing to do exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as an All-round Amazon Virtual Assistant.

Applications without resumes will not receive any responses.