All Star Customer Support Agent Needed [Email/Chat Only]

PART-TIME CUSTOMER SUPPORT AGENT NEEDED.

We need a reliable customer support agent who is experienced in handling customer concerns, support issues, and technical issues.

We need someone who is quick to learn new features and is tech-savvy.

We are a graphic design software in a startup remote environment and we’re looking for someone to help take care of our customer’s concerns.

The job includes:

– Customer Support (Email & Chat)
– Technical Support (Email & Chat)
– Hands-on software learning
– Learning product-specific features from the documentation available on Google Sheets, Google Docs, and Confluence
– Copying, pasting, and updating email templates
– Coordinating with our software programmers and relaying software tech issues
– Generating email/chat replies by providing the BEST solution to the customer
– Figuring out solutions on your own and being proactive
– Zoom calls/team meetings
– Updating documentation/protocol
– Using our Customer support software which is HelpScout
– You would do other small, miscellaneous tasks like copying and pasting or collecting data on spreadsheets or folders

*You will work with minimal supervision, manage your own time effectively, and maintain control over your role and responsibilities.

Requirements: (Please read everything CAREFULLY!)

– Weekend work is a MUST as that’s when most support tickets come in, around 3 hours per day
– You should also be fluent in English with good written skills
– You must have a fast and reliable internet connection, with your own laptop/PC to do your tasks
– You must have strong attention to detail, focus, and presence of mind
– You should be professional and be able to handle criticism and feedback without taking things personally
– You should be a fast learner and can adapt to change quickly.
– You must be able to work well with the team
– You must be flexible, detail-oriented, hardworking, and dependable

Working Schedule: (Please read everything CAREFULLY!)

– 3-4 hours daily including weekends, with a day off every Wednesday.
– If additional hours are required on top of your part-time work, we will pay you the same hourly rate
– You have the ability to go to full-time when we feel that you are ready
– If you transition full-time, we have flexible working hours

How to apply:

***Start your cover letter with “I know I’m your all-star customer support agent because” … followed by why you think you are perfect for this role.

Tell us:

– Why you’re the best applicant for the role
– Your experiences
– When you can start working

You will start PART-TIME, and depending on your performance, you could transition into a FULL-TIME job eventually.

If you fit the above skills and experience requirements, we shall be interviewing and hiring on a first-come, first-served basis immediately.

!!!! DO NOT APPLY if you have not read the job post well and if you’re not willing to commit to a long-term job.
We need people who want to LEARN and GROW with the team and not the opposite.

We are not playing around here.

Applications that do not follow the cover letter requirements will be DISREGARDED.

Let’s not waste each other’s time here. 🙂