Amazon Account Administrator

Overview:

We are seeking a dedicated and detail-oriented Amazon Account Administrator to join our Canadian-based team, focusing on the US market. This role involves managing customer inquiries, handling feedback and reviews, addressing refund requests, ensuring smooth shipment tracking, and various administrative tasks.

Responsibilities:

Email and Amazon Message Management:
Timely and professional handling of customer inquiries via email and Amazon messages.

Feedback and Reviews Tracking:
Monitor and analyze customer feedback and reviews, using insights for continuous improvement.

Refund Request Handling:
Engage with customers for refunds, ensuring satisfactory resolutions and valuable feedback.

Shipment Tracking and Coordination:
Accurately track shipments, liaising with logistics and warehouse teams to prevent delays.

Data Entry and Analysis:
Record customer impressions and conversions, manage lost inventory cases and update costs in Seller Legend.

Financial Tracking and Reconciliation:
Diligent tracking of invoices and expenses, and accurate reconciliation of costs.

Performance Measurement:
1 – Attention to Detail and Accuracy: Critical for minimal error rate.
2 – Proactivity in Problem Recognition and Escalation: Effective identification and escalation of issues.
3 – Clear and Effective Communication: Essential for both internal and customer communications.
4 – Customer Focus and Resolution: Providing effective solutions to meet customer needs.
5 – Efficient Issue Escalation: Timely escalation of issues to supervisors for resolution.

Qualifications:

1 – Experience in customer service, preferably in e-commerce or retail.
2 – Strong communication skills in English.
3 – Proficiency in Amazon Seller Central, Seller Legend, and similar e-commerce platforms.
4 – Excellent organizational and multitasking skills.
5 – Problem-solving skills and professionalism in customer interactions.
6 – -Knowledge of Canadian and US customer service standards.

Compensation and Working Hours:

Compensation: $2.50 to $3.00 USD per hour, depending on experience.
Working Hours: Approximately 5-7 hours per week, with flexibility to change based on business needs.

We invite dedicated individuals passionate about customer service and satisfaction to apply for this role. Join our Canadian team in impacting the US market. Please submit your resume, highlighting relevant experience and skills.

Apply for this role by completing the video interview (5 questions) here: Click to view/invite/PabO1d/