Company:
TESMO is a rapidly expanding Amazon channel management company, and we’re seeking an Amazon Account Health and Customer Service Specialist to assist with our inventory replenishment processes for our clients.
Fit is vital to us, so we’ve outlined who we are, who we need, and how to apply!
Who we are:
We’re an eCommerce agency specializing in the Amazon marketplace. We work primarily with medium-to-large consumer products companies in the US and Canada. Verticals we operate in include outdoor apparel, athletic apparel, pet treats, spices & herbs, skincare, beard products, diaper bags, and more.
We have a main office in Torrance, CA (in the Greater Los Angeles area), a fulfillment center, and a diverse team of nearly 30 members across the US and the globe.
We’re growing, and we need your help!
Some details about us:
We run on EOS, and believe our company, clients, and staff are better for it
We have clients who’ve been with us over 13 years
We started as a services and technology company serving retailers fourteen years ago
We entered into retail ourselves at one point, and within a few years, built a thriving, $15m retail operation selling, well… everything!
Once upon a time, we created a pet supplement brand. It grew to adulthood, and we sold it last year
We’re famous for our warehouse parties. We even had a mechanical bull at one!
We have company social channels for music, pets, and more
Some cool Amazon things about us:
We’ve managed almost $600m in Amazon sales to-date
Our average client has been with us over 5 years
We run on our own system, and our team is constantly working together to improve it
Because of that, we’re able to manage nearly 100k skus effectively
We can do cool things with data that almost no one else can
Who we need:
We’re looking for a highly motivated, detail-oriented, organized, and results-driven Amazon Account Health and Customer Service Specialist with 1-2 years of related experience. Excellent communication, data management, and organizational skills are required.
Specific responsibilities include:
Checking and answering Amazon Seller Central messages, twice daily, seven days a week
Reaching out to our clients to get product-specific information or brand-tailored responses when necessary
Daily monitoring, twice each day, for new Account Health violations and Performance Notifications; notifying your department manager
Maintaining a Google Sheet of current Account Health violations
Monitoring Seller Feedback and removing negative/neutral feedback that does not apply
Monitoring for 1 star customer reviews and offering refunds to those customers
Opening cases to address listing violations or other concerns
Ideal Candidate:
2+ years of experience with Amazon Seller Central, Excel and Google Sheets desired.
Strong written and verbal communication skills.
A commitment to continual learning and personal growth, developing your own skillset over time.
Previous experience with Slack (not required)
APPLY FOR THIS JOB:
Company: Evolve Packaging
Name: Gianni Canini
Email: