Please follow instructions: Email your resume, CV and any certifications to . This job will pay $4/hour and will start as Part-Time with possibility to be full-time within 6-12 months. Hours will be in the US, Central Standard Time in the mornings, preferably from 8AM-noon CST with some flexibility. Also include if you are able to CALL Amazon via phone to manage cases.
Job Responsibilities:
1. **Account Management:**
– Oversee and manage all aspects of our Amazon Seller Central account.
– Monitor account health, performance metrics, and sales trends.
– Stay updated with Amazon policies, rules, and guidelines to ensure compliance.
2. **Shipment Management:**
– Create and manage product shipments to Amazon fulfillment centers.
– Coordinate with the warehouse team to ensure accurate and timely shipment preparation.
– Track shipments to ensure they reach Amazon fulfillment centers without issues.
3. **Inventory Reconciliation:**
– Regularly reconcile inventory levels to ensure accuracy and prevent stockouts or overstock situations.
– Investigate discrepancies and take corrective actions as needed, such as initiating removal orders or restocking.
4. **Customer Support:**
– Provide timely and helpful responses to customer inquiries through Amazon’s messaging platform.
– Address customer concerns, resolve issues, and maintain a high level of customer satisfaction.
– Manage product reviews and ratings to improve overall product performance.
5. **Case Management:**
– Open and manage cases with Amazon Seller Support as needed, addressing account-related issues or escalations.
– Follow up on cases to ensure timely resolution and maintain a positive relationship with Amazon’s support team.
6. **Documentation and Record Keeping:**
– Maintain organized records of all transactions, shipments, and customer interactions for reference and reporting.
Qualifications and Skills:
– Strong knowledge of Amazon Seller Central and e-commerce platforms.
– Excellent communication and customer service skills.
– Analytical mindset with proficiency in data analysis tools.
– Attention to detail and the ability to manage multiple tasks simultaneously.
– Problem-solving skills and the ability to work independently.
– Familiarity with Amazon’s policies and seller guidelines is a plus.
APPLY FOR THIS JOB:
Company: HiEnd Accents
Name: Nik Hall
Email: