Amazon Account Manager

We are seeking a highly organized and detail-oriented Virtual Assistant to join our team as an Amazon Account Manager. As an Amazon Account Manager, you will be responsible for various tasks related to managing our Amazon seller account. This is a remote position, and we specifically require candidates located in the Philippines.
Responsibilities:
1. Product Sourcing: Research and find new profitable products from wholesale sources to sell on Amazon. Conduct ROI analysis and utilize tools like Keepa Graph to assess market trends. Expectation to find 15 profitable new products per week.
2. Product Ordering and Tracking: Place orders for items from multiple online sources and coordinate deliveries to our prep center. Follow up with suppliers regarding order status and address any product-related issues. Check and update receipts of products in the interface. Maintain accurate records of products and inventory using Google Sheets and a 3rd party prep and fulfillment company.
3. Repricer Management: Set up and monitor repricing strategies using provided software to ensure competitive pricing and maximize sales while maintaining profitability.
4. Ad Campaign: Add new items to established Amazon PPC ad campaigns, ensuring effective targeting and optimization.
5. Customer Inquiry Management: Respond to customer inquiries promptly and professionally, addressing their concerns and providing exceptional customer service.
6. Amazon Inquiry Handling: Monitor and respond to inquiries and communications from Amazon Seller Support regarding account-related matters, policy compliance, and operational issues.
7. Inventory Management: Regularly check and update inventory levels to ensure products are in stock. Coordinate with suppliers for restocking and handle any stranded inventory issues, taking necessary actions to resolve them and make the products available for sale.
8. Profitability Analysis: Conduct regular analysis of product performance, sales trends, and profitability metrics. Identify opportunities for growth and optimization based on data-driven insights.
Requirements:
1. Previous Experience: Proven experience working as an Amazon Account Manager, Virtual Assistant, or in a similar role with exposure to Amazon seller account management and operations.
2. Knowledge of Amazon Marketplace: Familiarity with Amazon Seller Central and understanding of Amazon’s policies, guidelines, and best practices for account management, product listing, and customer service.
3. Excellent Communication: Strong written and verbal communication skills in English, with the ability to effectively communicate with customers, suppliers, and Amazon Seller Support.
4. Daily Updates: Provide a short daily email at the end of each working day, summarizing the tasks worked on and any challenges faced. Maintain open communication and seek help and support when needed to complete tasks.
5. Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions to improve product performance, pricing strategies, and overall account profitability.
6. Organization and Time Management: Exceptional organizational skills and the ability to prioritize tasks, meet deadlines, and efficiently manage multiple responsibilities.
7. Tech-Savviness: Proficient in using online tools, software, and platforms related to Amazon seller account management, inventory tracking, and repricing. Knowledge of Microsoft Office, Google Sheets, and Dropbox is a must.
8. Proactive and Problem-Solving Attitude: Self-motivated and resourceful with the ability to anticipate issues, take initiative, and find solutions to challenges independently.
9. Reliable Internet Access: Must have reliable, high-speed Internet access at their home.
To ensure that only candidates who have thoroughly reviewed the job posting are considered, please include the phrase “I have read the entire job posting” in your application letter. Applications without this phrase may not be considered. Thank you for your interest in this position.
If you are chosen for further consideration, you will receive an invitation for a personal interview with one of our team members.