Amazon Account Manager – Remote

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Please use this link to apply for the job:
Click to view/16035-amazon-account-manager-remote
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Responsibilities
As a full-time Amazon Account Manager, you will play a crucial role in executing our brand strategies. Your responsibilities will include:
– Amazon Seller Central Management:
– Utilize flat file uploads for bulk operations (title changes, create product variants, updating product features etc.)
– Upload A+/EBC/storefront content to enhance brand presence.
– Set and maintain account KPIs for continuous improvement and growth.
– Collaborate with Seller Support and raise tickets when necessary.
– Supervise new product launches and monitor their success.

Customer Service and Communication:
– Respond to all messages within 24 hours.
– Manage customer inquiries, returns, refunds, and other service issues promptly and effectively.
– Monitor and respond to customer reviews and feedback on Amazon.
– Provide insights and suggestions based on customer feedback to improve products and services.
– Address and resolve negative feedback to maintain a positive brand image.

Qualifications

To succeed as an Amazon FBA Account Manager with us, you should possess the following qualifications and traits:
Experience Level: Mid-Level – Senior-Level

– At least 3-4 years of relevant experience as an Amazon FBA Account Manager and customer support experience.
– Strong understanding of the Amazon FBA business model and the main KPIs (CVR, traffic, sales etc.) to further optimize them.
– Strong English communication skills.
– Customer service experience (preferably in Amazon FBA).
– Experience with troubleshooting with Amazon Support.
– Proficiency in Google Sheets / Excel.
Experience in updating product data with bulk files (title changes, creation of product variants, updating product data etc.)
Confidence in independently handling customer inquiries and resolving issues.
Once you apply for the job, use the word “kitchen” once you are asked for a hidden word.
Benefits
Remote job with flexibility during main office hours in your country.
Continuous professional development through new strategies, masterclasses, and masterminds.
Be part of a dynamic team focused on growth and learning.
Attractive compensation.
If this sounds like you, we can’t wait to meet you! Apply now and take the next step in your career with us!