Amazon Account Manager – Remote

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Please use this link to apply for the job:
Click to view/16035-amazon-account-manager-remote
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Responsibilities:

As a full-time Amazon Account Manager, you will play a crucial role in executing our brand strategies. Your responsibilities will include:
Amazon Seller Central Management:
– Utilize flat file uploads for bulk operations (title changes, create product variants, updating product features etc.)
– Upload A+/EBC/storefront content to enhance brand presence.
– Set and maintain account KPIs for continuous improvement and growth.
– Collaborate with Seller Support and raise tickets when necessary.
– Supervise new product launches and monitor their success.

Customer Service and Communication:
– Respond to all messages within 24 hours.
– Manage customer inquiries, returns, refunds, and other service issues promptly and effectively.
– Monitor and respond to customer reviews and feedback on Amazon.
– Provide insights and suggestions based on customer feedback to improve products and services.
– Address and resolve negative feedback to maintain a positive brand image.

Qualifications:

To succeed as an Amazon FBA Account Manager with us, you should possess the following qualifications and traits:
– Experience Level: Mid-Level – Senior-Level
– At least 3-4 years of relevant experience as an Amazon FBA Account Manager and customer support experience.
– Strong understanding of the Amazon FBA business model and the main KPIs (CVR, traffic, sales etc.) to further optimize them.
– Strong English communication skills.
– Customer service experience (preferably in Amazon FBA).
– Experience with troubleshooting with Amazon Support.
– Proficiency in Google Sheets / Excel.
– Experience in updating product data with bulk files (title changes, creation of product variants, updating product data etc.)
– Confidence in independently handling customer inquiries and resolving issues.
– Once you apply for the job, use the word “kitchen” once you are asked for a hidden word.

Benefits

– Remote job with flexibility during main office hours in your country.
– Continuous professional development through new strategies, masterclasses, and masterminds.
– Be part of a dynamic team focused on growth and learning.
– Attractive compensation.

If this sounds like you, we can’t wait to meet you! Apply now and take the next step in your career with us!