Amazon Account Operations Manager

We are an Amazon FBA Private Label seller in the outdoor, tools and equipments, and office supply niches. Established in 2016, the company saw strong growth over the past few years and accumulated over 8-figure sales globally. We’ve built a lean and capable team of 8 people, from product development, logistics, to after service, to make sure our customers are most satisifed with our products. We believe in offering better products and solutions to meet customer demands and help them solve the problems, and that’s how we grow and scale as a business.
We are now hiring an Amazon Account Operations Manager to mainly focus on catalog maintenance.

Position:
Amazon Account Operations Manager (Remote)

Job Duties:
– Catalog maintenance. Create listings, create or add variations, combine/break down/recombine variations. Solve catalog issues, such as suppressed listings, contact seller support to fix the listing issues, and make sure all the listings are active and healthy. Upload listing content, including images, copywriting, and EBC. (we have 40 SKUs, selling in 12 countries, which equals almost 500 listings to monitor on regular basis.)
– Manage the Amazon Seller Account in US, CA, UK, EU, JP and AU
– Monitor all the existing listings (500+) from the front end on a daily basis and make sure that all the product-related information displayed to the customers is consistent with all the internal content material (title, bullet point, price, main image, video, EBC, technical attributes, product details, etc.)
– Monitor if all the existing listings (500+) are categorized into the correct Category, correctly shows BSR numbers, and are active for the customer purchases
– Examine if any of the existing listings are suppressed or blocked from search or browse. Resolve the issue and make sure each product show up properly in the search results
– Contact Amazon customer support proactively and open cases if there are any seller central issues. Address the issue and follow up with the customer support team repetitively until it is properly resolved

Requirements:
– Have at least 3 years of experience with Amazon Seller Central, must have experience in managing Amazon EU seller accounts and flat file uploads
– Be familiar with Amazon guidelines and policies and have a strong background in resolving seller central issues
– Experienced in solving difficult catalog issues. Familiar with jumping through hoops to get the right seller support to solve the problem.
– Ownership of the job, and will take the initiative to actively find ways to solve the problem and go the extra mile.
– Have excellent internal and external communication skills
– Be tech savvy and understand how to use online software and Google sheets in depth
– Have a good eye for detail
– A willingness to develop skills to improve performance
– Dedication and commitment. This is a full-time job, although working remotely. Working hours are 9am-5pm the Philipines local time. Timeproof is required.

If you are interested in the position, please fill up the screening questionnaire in the link below:
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