Amazon and Ecommerce Store Support Specialist

Who We Are:
MZS Enterprises is a US-based company specializing in ecommerce. We are dedicated to providing high-quality products and services to our customers.

Position Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an Amazon and Ecommerce Store Support Specialist. This is a full-time remote position only open to candidates in the Philippines. The role involves managing Amazon seller and other ecommerce accounts, requiring excellent organization and communication skills, a strong understanding of Amazon’s policies and procedures, and the ability to provide exceptional customer service.

Responsibilities:
– Manage seller support cases to ensure prompt resolution
– Handle reimbursement requests and follow up with Amazon seller support
– Respond to customer messages in a timely and professional manner
– Monitor and manage feedback to maintain a positive store reputation
– Managing and processing of customer returns
– Create listings on Ebay for unfulfillable products
– Analyze and monitor Amazon PPC campaigns
– Assist in other general administrative related tasks and duties

Skills:
– Strong knowledge of Amazon Seller Central
– Proficient understanding of Amazon selling policies and procedures
– Excellent organization, communication, and problem-solving skills
– Attention to detail and ability to prioritize tasks
– Customer service experience is a plus

Requirements:
– Strong proficiency in English reading, writing, and speaking.
– Willingness to work normal business hours in Eastern Standard Time (EST) until fully trained
– Reliable access to a computer, microphone, web camera, and internet connection is required
– Prior experience managing or supporting an ecommerce store

Application Instructions:
To apply, please send us your resume and answer the following application questions. In the subject line of your application, please include your favorite color. Please note that responses to all application questions are required.

Application Questions:

1. Please describe any relevant experience that qualifies you for this position. Specific details are appreciated.

2. How familiar are you with Amazon Seller Central and Amazon selling policies and procedures?

3. Have you ever listed an item on Ebay? Please describe any experience you have with managing an Ebay store.

4. Have you ever communicated with Amazon Seller Support? If so, please describe a time you found it difficult to work with seller support but were able to successfully resolve the issue. Please be specific.

5. Do you have any direct experience managing Amazon sponsored products and PPC campaigns?

6. Do you understand that this is a full-time, remote position, and you will be expected to work 40 hours per week at this job and only this job?

7. Do you understand that pay for this job is $400 USD per month, subject to increases for good performance?

8. How reliable is your access to an internet connection? Do you have a computer, microphone, and webcam?

9. Are you able to work normal business hours in Eastern Standard Time until fully trained?

10. How soon would you be able to start in this position?

11. Please tell me more about yourself. What are your goals and desires? Where do you see yourself in 5-10 years?

12. Please tell me anything else you would like to include in your application.

13. Please list 2-3 dates and times (EASTERN STANDARD TIMEZONE) in which you would be available to do an interview? (Please note interviews will be conducted over Zoom).

We look forward to hearing from you!