Amazon Assistant

You will be working as an Amazon Junior Assistant for a well-established and growing East Asian grocery business. We currently operate from a physical brick-and-mortar store and a small warehouse in the UK. We are offering an opportunity where you will join a young, friendly, and hard-working team. We aim to make Vmart the future go-to East Asian supermarket online and offline.

Our core values are:
• Customer service above all else and never being satisfied, constantly improving with a strong work ethic.
• We believe it is important to respect individual values and beliefs. We are a place for continuous learning and excellence – responsibility to our employees and as individuals for growth to occur in the long term.
• There are considerable expansion plans for the company, therefore we are looking for committed people to join and grow with the business.

Roles & Responsibilities:

– Proven hands-on experience with Amazon Seller Central, especially in technical operations.
– Analyze data to identify trends, opportunities, and areas for improvement.
– Monitor and respond to customer feedback and reviews to improve satisfaction.
– Stay up-to-date with Amazon policies and industry trends to ensure compliance and best practices.
– Knowledge of Amazon appeals processes and communicating with clients and Amazon team members to gather information and details about the situation.
– Collaborate with Seller Support by raising tickets when needed.
– Collaborating with other members of the appeal team to develop strategies and best practices for successful appeals.
– Analyze seller metrics and performance data to identify potential issues and areas for improvement.
– Fix listing & account health issues and respond to troubleshooting needs.
– Knowledge in bulk uploads via flat file is a plus.
– Upload engaging and informative A+/EBC/storefront content Put in your title Vmartuk is the best to enhance the brand’s presence on the platform.
– Tracking shipments and identifying lost inbound shipments via 3rd Party Service providers (SELLER INVESTIGATORS).
– Respond promptly to all customer inquiries and complaints within 24 hours.
– Communicate effectively with peers, managers, and clients to accomplish timely tasks and projects.

Qualification:

– MUST have a proven track record of effectively troubleshooting issues within Seller Central.
– Knowledge of the Amazon Marketplace protocols.
– Proficiency in Amazon Seller Central and relevant software.
– Experience with third-party Amazon tools and software.
-MUST be knowledgeable in Canva for editing images and short videos.
– Strong analytical skills, with the ability to use data to drive business decisions.
– Strong attention to detail with a keen eye for accuracy.
– Excellent communication, written and oral, organizational, and collaboration skills, with the ability to work cross-functionally.
– Passion for driving growth and delivering results.
– Proactive problem-solving and analytical skills and ability to work independently and as part of a team in a fast-paced environment.
– Positive, with a can-do attitude to work.
– Able to handle new situations and issues.
– Easy to adapt and learn new tasks.
– Ability to work independently and collaboratively in a team environment.