Hello! We’re Franklin’s Popcorn and we’re looking for a new Amazon Support Assistant. This will be a focused channel management role (half-time) focused on increasing our Amazon presence and revenue.
We are a different kind of e-commerce company than many other Amazon sellers. We believe in building lasting relationships with all of our team members all over the world and take our core values seriously:
Core Values:
Driven to Win • Open and Honest • Take Intelligent Risks • Relationships Matter • Deliver Excellent Work • Be Caring
We will be interviewing not only people with 3-4 years of Amazon-specific channel experience but ALSO people who embody the above. If you apply to this job please include a specific section of your cover letter where you talk about a time you’ve embodied one of our core values for an organization.
The person hired will be reporting directly to our Supply Chain Director based in the Philippines who started with us working on Amazon as well and has moved up within our organization. Hours required are PH mornings.
Our Amazon Support Assistant will be responsible for the following tasks
Work with Supply Chain Director to create response templates for review feedback
Compile Reports on Brand Health, IPI, Seller Rating, etc
Open tickets, respond to tickets
Monitor stranded inventory
Upload Amazon Posts and identify opportunities to drive new traffic to ASIN pages
Alert Supply Chain Director to possible account issues
Maintain ASIN pages and update them as needed (A+ content, price, images, etc.)
Compile weekly sales data and reporting
Create new Listings
Amazon Flat file updates
Keep Helium10 data (COGS, etc) accurate and up to date
Submit Deals/Coupons and report on their success
Report on Brand Analytics opportunities to improve listings and product selection
Audit Amazon account for opportunities for reimbursements
Keyword, Category, and Product Research
Update Amazon reports as needed
Average time: 5-6 hours a week
The software team will be required to use for communication:
Slack
ClickUp/Asana
Google Docs
Seller Central – Amazon
Helium10
Proficiency is required in the following:
Written English
Experience with Amazon Seller Central, FBA
Excel
REQUIREMENTS:
• Must have experience with Amazon FBA.
• Must be able to manage the entire Amazon Seller account without getting us banned.
• Must keep spreadsheets of product research, orders, fees, and profits.
WHAT WE PROVIDE:
• $8/hr starting rate (Php 400+/hour) with the possibility of a raise after 3 months based on performance
• National holidays off, paid
• 13th-month bonus
• Flexible hours – Choose your hours
• Work from home
WHAT YOU PROVIDE
• Must have your own working computer
• Must have high-speed internet
• Must be willing to learn and take assignments
• Must perform some virtual assistant duties
• Must communicate through Slack and Clickup apps
• Must perform well as a team
• Must meet deadlines 100% of the time
HOW TO APPLY
Message me with:
1. Amazon FBA experience
2. Any Amazon courses you’ve taken
3. Your favorite Amazon Selling tools/software
APPLY FOR THIS JOB:
Company: 7 Leaves Cafe
Name: Abegayle C. Ramos
Email: