Amazon Case Manager

Company: Cbayexpress Corporation

About Us:
Cbayexpress is a leading e-commerce brand committed to delivering exceptional products and experiences to our customers. As we continue to grow and expand our presence on Amazon’s platform, we are seeking a dedicated and experienced Amazon Case Manager to join our team. This role offers an exciting opportunity to play a pivotal role in managing and resolving Amazon cases related to chargeback claims, policy compliance, account issues, A to Z claims, negative feedback, and other account-related matters.

Position Overview:
As an Amazon Case Manager, you will be responsible for overseeing and resolving various types of Amazon cases that arise within our account. The ideal candidate will have a deep understanding of Amazon’s policies and procedures, as well as experience in effectively navigating and resolving customer disputes and inquiries. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal teams and Amazon support. Experience working to different marketplaces like US/CA/MX/UK/EU/AU/NZ/Middle East/South East Asia (any of these) is preferred.

Responsibilities:
• Manage and prioritize incoming Amazon cases related to chargeback claims, policy compliance, account issues, A to Z claims, negative feedback, and other account-related matters.
• Investigate and analyze the root causes of each case, gathering necessary information and documentation to support resolution efforts.
• Collaborate with internal teams, including Customer Service, Operations, and Finance, to gather relevant information and provide timely responses to Amazon cases.
• Communicate effectively with Amazon support teams to escalate and resolve complex issues, ensuring compliance with Amazon’s policies and procedures.
• Develop and implement strategies to prevent recurring issues and improve overall account performance and customer satisfaction.
• Maintain accurate records of all Amazon cases, including status updates, resolution details, and any necessary follow-up actions.

Requirements:
• 3+ years of experience in e-commerce or retail, focusing on Amazon cases and resolving customer disputes.
• Deep understanding of Amazon’s policies and procedures, including chargeback claims, A to Z claims, and seller performance metrics.
• Strong analytical skills and the ability to interpret data to identify trends and patterns.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with internal teams and external partners.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Experience working with Amazon Seller Central US/CA/MX/UK/EU/AU/NZ/Middle East/South East Asia (any of these) is preferred.
• Must be willing to work in EST time zone and comfortable using a time tracker

Benefits:
• Leave Benefits
• Internet and Mobile Allowance
• Health and Dental Insurance
• Entertainment Benefits
• Trip Incentive (outside the country)

Join our team and help us manage and optimize our presence on Amazon’s platform! If you’re passionate about e-commerce, have experience in resolving Amazon cases, and thrive in a fast-paced, dynamic environment, we’d love to hear from you.

How to Apply:
Please submit your resume and cover letter outlining your relevant experience and why you’re interested in joining our team. We look forward to reviewing your application!