We are looking for a talented customer service and ecommerce admin assistant to join our team. Our ideal candidate is an articulate and organised individual with previous experience in a customer service role.
About Us
We are a long-established online retailer based in the United Kingdom, selling on Amazon, eBay and Shopify.
Job Role
– Answering customer emails articulately and promptly.
– Solving customer complaints and order issues effectively.
– Liaising with courier partners and ensuring claim deadlines are met.
– Monitoring customer feedback and following up with complaints.
Since the customer service probably won’t take up all your time, there will be opportunities to work on other tasks such as the following:
– Creating product listings for Shopify eBay and Amazon, including product titles, bullet points and descriptions.
– Inventory and listing organisation.
– Basic product image editing.
Benefits
– 24 days paid holiday/year (holiday time can be booked against national holidays, or you can choose to work national holidays and save your leave for another time).
– Some of your working hours will be flexible.
Requirements
Essential
– Excellent English communication skills (written and verbal).
– At least one year experience in a customer service role.
– Work well Independently
– Experience working with Amazon Seller Central
– Reliability, punctuality and a keen attention to detail.
– Comfortable using spreadsheets such as Microsoft excel or google sheets
– Access to a suitable space to work uninterrupted with reliable electricity, 2 external monitors (not a laptop screen), and a stable, high-speed internet connection.
– Available to work UK office hours (between 15:30 – 00:00 Manila time) Monday to Friday, and up to 2 flexible hours over the weekend. (There will be some flexibility on the UK hours once you are established in the role)
Desirable
– Experience working with Excel, Linnworks, Replyco, Slack, Trello
– Basic photo editing skills
If you feel you are right for the job, then please fill out the application form here:
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APPLY FOR THIS JOB:
Company: Luxury Stoves
Name: Brandsaver UK
Email: