Amazon Customer service OR Ecommerce Operation specialist

About us
We do sell on amazon, Walmart, Ebay, Etsy and on our own websites since last 10+ years.

Do you want to work for a business that provides a variety of products and room for advancement? Consider using our business.

We are looking for motivated, driven people to join our team as we develop and expand our business. We are committed to creating an environment at work where everyone may flourish and feel valued. We provide an opportunity to work with a motivated team, competitive pay, and prospects for promotion.
We encourage you to submit an application for a position with our team right now if you’re searching for a new opportunity to develop and work with a business that is committed to quality.

Job title: Amazon Customer Service and Operations Specialist
Salary: $300-$600 depending on experience
Schedule: Full-time (45h/week)

Job Description:
A committed and meticulous Amazon Customer Service and Operations Specialist is what we’re looking for. The chosen candidate will be in charge of our Amazon storefront’s customer assistance, product listing integrity, review management, deal generation, and compliance, with a focus on complex products. To guarantee high levels of customer service and operational efficiency, the specialist will also work in conjunction with internal teams and external stakeholders.

Responsibilities:
1. Case Management: Create and manage cases with Amazon Seller Support for a variety of reasons, such as updating incorrect product attributes, responding to Bindwise alerts, validating ASIN attributes, requesting reimbursement for damaged goods, and handling non-compliant negative reviews.
2. Provide prompt customer service by promptly responding to emails from customers, Amazon messages, and listing inquiries. Contact clients directly using Google Voice or WhatsApp to handle any complaints or poor reviews.
3. Review Management and Issue Resolution: Keep track of unfavourable customer feedback, keep track of positive evaluations, and get in touch with customers to address their issues. Additionally, start refund or replacement procedures if required, and keep a log of insightful comments for product development.
4. Deal Creation and Management: Create and monitor future Best and Lightning offers, assess deal profitability, set deals in Google Calendar appointments, and oversee the Top offers submission procedure.
5. Seller Feedback and Customer Support: Ask that unfavourable seller feedback be removed, and get in touch with consumers to address any problems with their comments.
6. Compliance and Reporting: Keep an eye on seller and Bindwise notifications, report infractions by rival businesses, and create letters of appeal or compliance as appropriate.
7. General Tasks: Post and answer to questions about the product, look over WeChat interactions with the producer, and carry out any additional duties as they come up.
8. Any other responsibilities that might occasionally or often come up.

Qualifications Needed:
• Outstanding customer service abilities and the capacity to relate to clients.
• Expertise with Excel, Google Voice, WhatsApp, Slack, and Amazon Seller Central.
• Thorough familiarity with Amazon’s guidelines and regulations.
• Organised with a strong attention to detail.
• The capacity to deal with data and possess strong analytical skills.
• Effective writing abilities.
• The capacity to order tasks according to significance and urgency.
• The capacity to collaborate and work alone.

The job provides the chance to work in a vibrant environment where you can have a big effect. We would love to hear from you if you are passionate about providing a top-notch customer experience and enjoy going deep to tackle challenging issues.