Amazon Customer Service Representative

EMPLOYMENT TYPE:
Full-Time remote

JOB LOCATION:
Remote

SALARY RANGE:
$3 per hour

POSITION SUMMARY:
Attention Grabbing Media (Marketing Agency), a well-known digital marketing agency, is looking for a committed and talented Amazon Customer Service Representative. The perfect candidate will be key in delivering outstanding customer service for our varied clients, focusing on solving questions and problems with Amazon orders, returns, and account management. By keeping customers really happy, you’ll help improve our clients’ performance and success on Amazon.

COMPANY SUMMARY:
Join one of America’s fastest-growing digital marketing agencies, recognized in the Inc 5000 list for three years in a row. Our diverse clients range from celebrities to entrepreneurs.

OBJECTIVES:
– Provide timely and accurate responses to customer inquiries via email, chat, and phone calls.
– Manage and resolve customer complaints related to orders, returns, and account issues on Amazon.
– Liaise with Amazon support on behalf of our clients for issues that require direct intervention.
– Keep track of customer interactions, transactions, and feedback to improve service quality.
– Collaborate with the marketing team to align customer service strategies with overall business goals.
– Stay updated on Amazon policies, products, and services to provide informed assistance to customers.
– Participate in training sessions to enhance your knowledge and skills in customer service and Amazon platform management.

COMPETENCIES:
– Strong understanding of Amazon’s platform and customer service best practices.
– Excellent communication skills, with the ability to clearly convey information and resolve issues effectively.
– Strong analytical and problem-solving skills, with a focus on delivering practical solutions.
– Ability to work independently in a remote setting, with a high degree of self-motivation and discipline.
– A customer-centric mindset, ensuring high satisfaction levels among clients and their customers.
– Detail-oriented and organized, with the capability to manage multiple tasks simultaneously.
– Openness to continuous learning and adaptation to new tools, technologies, and Amazon platform updates.

EDUCATION AND EXPERIENCE:
– No college degree is required
– Previous agency experience is a plus but not required

PHYSICAL REQUIREMENTS:
Prolonged periods sitting at a desk and working on a computer

COMMITMENT TO DIVERSITY:
Our company values diversity and is dedicated to creating an inclusive environment where everyone is welcomed, supported, and respected regardless of their race, gender, sexual orientation, or background.

BENEFITS:
– Paid Time Off
– Paid Vacations
– Paid Sick Days

If you possess a passion for customer service and are keen to leverage and hone your skills within the Amazon marketplace, Attention Grabbing Media invites you to be a part of our dynamic and forward-thinking team. This role is a stellar opportunity to grow professionally and make a lasting impact on the success of our clients on Amazon.