Amazon eCommerce Specialist

Interested in joining a fast-growing 9-figure Amazon team? Want to work with top Amazon entrepreneurs and talents? Would you like to work in an established organization but enjoy the freedom of working remotely? Maybe this is the opportunity for you.

If you have extensive hands-on experience with SOME or all of the following Amazon tasks daily, you might be the right one!

Listing Building, Sales & Optimization:
1) Analyze Amazon market, products, competitors, listings, traffic, conversions, and sales data, and build presentable and actionable analytic results and reports;
2) Excellent knowledge of knowing how to discover, harvest, test, manage and optimize search keywords; build high-quality listings with top-notch images, videos, A+ content, store frontpages, etc., to drive millions of impressions and facilitate top-of-the-line conversions;
3) Expert knowledge of manipulating listing data using a spreadsheet via uploads; know how to modify listing information, change prices, merge & split multi-variation ASINs, and create promotions via spreadsheets; can manage large amounts of data & files organized in cloud drive effectively and efficiently;
4) Proficient with Amazon coupons, promotions, and deals; know how to use these promotional tools and instruments to drive up conversions and facilitate organic rankings; pair up PPC strategies with these instruments to get the maximum results.
5) Working with social media marketers and other marketing channels to promote Amazon products effectively.

Order Processing & Customer Service:
6) Know how to process FBM orders;
7) Proficient with common customer service standards and tactics; reply to customer messages and handle before-sale & after-sale questions and requests; know how to proactively handle customer inquiries and complaints to drive down negative ratings and feedback and improve customer satisfaction rates.
8) Very familiar with Amazon’s marketplace guidelines & policies for both buyers & sellers; know CAN-DOs and CANNOT-DOs.
9) Resolve customer issues and concerns as reflected in negative ASIN reviews and seller feedback; defend against defamatory attacks from hostile competitors and fraudsters;

Inventory Management:
10) Proficient with FBA inventory management and inbound shipment process; handy with forecasting, calculating, and executing FBA inventory replenishment plans; working knowledge with “housekeeping” unsellable inventory;
11) Audit FBA inbound shipping discrepancies; prepare supporting documents and file FBA inbound shipment reimbursement claims;
12) Audit product dimensions & weights, and shipping rates regularly; request reimbursements for any lost inventory, miscalculated shipping fees, and other kinds of losses & damages;

Account Management:
13) Actively monitor account health ratings; able to handle all sorts of account health issues, especially with different types of complaints & policy violations; proficient with appeals and POAs.
14) Good working knowledge of various Amazon business, inventory, and financial reports; able to assist with various reporting needs for strategic business decisions.

WE WANT: a long-term member of our core team. We’re not just looking for short-term help for a project. We’re looking to add a stable team member with extensive hands-on experience in the Amazon FBA business.

WE DO NOT WANT: First, we’re not hiring a PPC specialist for this position. There is another position for it. But understanding how PPC works is essential. Second, we’re not hiring a customer service professional. While customer service is a vital part of the job, knowing customer service only without good Amazon FBA knowledge is not enough. Third, we expect the candidate to have a good working knowledge of the Amazon eCommerce platform (in some or most of the line items above) and can work somewhat independently towards a team goal (of course, we still provide training and will collaborate as a team). We are not interested in sitting behind your back all day long and driving your work minute to minute. Instead, you should be motivated enough to take your own steering wheel.

If you have a track record of delivering successful and outstanding results and love being an over-achiever, we want to talk to you!

Please rate your skills for each of the 14 line items above and include the ratings in the reply. Use a scale from 0 to 5.
0 for no knowledge or experience
1 for minimum (some knowledge but no experience)
2 for some short experiences
3 for practical working experience regularly
4 for good skills
5 for expert knowledge and experiences

Here are some additional Basic Job Requirements:
1. Bachelor’s degree required, STEM major preferred;
2. Minimum 2 years of experience with Amazon private-label FBA eCommerce;
3. Advanced in English (both speaking and writing); the ability to read Mandarin Chinese is a plus.
4. Strong information management & data analytical capabilities; proficient with computer and common tools including but not limited to Helium 10, ERP system, etc.
5. Good time and priority management skills; able to work in a multi-national, cross-timezone, and fast-paced organizational setting.
6. Self-motivated and responsible person: knows the purpose of work; goal-oriented; does not disappear; proactive communication; daily reporting; idea sharing; knows when and how to ask for help!

NOTE: Please send your resume along with your expected base monthly salary. Please describe your most recent private-label FBA Amazon eCommerce experience. We need to understand the nature of your job, what duties you covered regularly, how much revenue you were handling (in part or full responsibility), and other relevant details.