Amazon FBA Operations Manager

Join us as our Amazon FBA Operations Manager! We are a thriving beauty brand, proudly celebrating robust growth year-on-year. As we continue on this exciting trajectory, we’re eager to expand our small, dedicated team further to harness the vast potential of the Amazon marketplace. We’re searching for a dynamic FBA Operations Manager to spearhead our operations on Amazon, laying the groundwork for an efficient, collaborative team to propel our brand to new heights. This is a prime opportunity to play a significant role in a high-growth environment where your contributions will impact our brand’s success. Join us, and let’s build a vibrant team to scale our brand to new realms of success on the Amazon platform!

Must Have’s:

–Willing to work US/GY Shift
–At least 2 years experience in managing and successfully growing Amazon FBA account(s) on the Amazon Seller Central platform.
–Proven track record of effectively leading and managing a small/medium team that supports Amazon account management (Managing team including Inventory, Marketing, Graphic design, Social media)
–Expert in creating and implementing SOPS + processes.
In-depth knowledge of Amazon marketplace policies, regulatory requirements, and best practices.
–Proficiency in using Seller Support and Brand Registry to resolve issues.
–Advanced knowledge and daily use of standard Amazon 3rd party tools to assist with competitive analysis and scope of improvement, such as Datadive, H10, etc.
–Strong analytical and critical thinking skills are used to exercise sound judgment when problem-solving to determine multiple options and appropriate actions.
–Intermediate to advanced-level knowledge of Amazon PPC to be the point person for the PPC agency that handles our account.
–Intermediate to advanced-level knowledge and proficiency in using Microsoft Excel.
–Proficient in Asana, Slack, Google Drive, and similar platforms.
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Key Responsibilities:

–Drive daily A-Z account management for brand health and listing health on the Amazon Seller Central platform (FBA)
–Daily management and mentorship of a small offshore virtual assistant team that supports day-to-day operations
–Daily engagement with company cross-functional teams that requires project management skills and strong communication to work towards supporting company operations and company brand goals (Including Inventory, Marketing, Graphic design, and Social media)
–Create/reoptimize SOPS and processes that will allow us to continue scaling.
–Develop and pitch short-term and long-term strategies to drive sales and creatively contribute to company revenue and profit objectives on Amazon across other brands and their categories
–Develop and collaborate effectively with other team members to plan and manage Amazon product launches, cross-marketing, promotional calendars, and other seasonal programs
–Track and analyze metrics and course correct on actionable KPIs to meet each individual ASIN goals and brand goals
–Proactively solve Amazon account and listing issues with SOPs, Amazon Seller Support, Brand Registry, and good judgment
–Create and review reporting from Amazon Seller Central and external software
–Track, monitor, and adapt to Amazon competition to ensure that our ASINS are always competitive to support marketing ROI and sales conversion metrics
–Maintain proactive communication and meet weekly with our PPC agency, ensuring they’re aligned with our business objectives, efficiently utilizing ad spend, and continually exploring and discussing strategies to optimize advertising performance.
–Collaborate with a graphic designer to help create and develop best-in-class Amazon product pages, product packaging, A+ content, and Amazon storefront maintenance to boost conversion rates
–Stay up-to-date on the Amazon platform, e-commerce industry trends, and social media tools to adapt existing brand strategies while also informing the CEO of impactful changes

We promote a flexible working environment; hence, we do a hybrid setup and require your home working station to have the following:

–Stable internet service is a must. The primary internet should be wired on a DSL or FIBER connection with a download/ upload minimum speed of 25 Mbps.
–Should have a backup internet solution – LTE Mobile Data or Pocket WIFI
–A desktop Computer or Laptop preferably with Intel i3 or equivalent processor, Windows 7 and above or MAC OSX OS, 8GB RAM
–A good headset with an extended microphone and noise cancellation is preferred
–Good external or integrated webcam