Amazon Junior Assistant

About Us:

Digi East is a dynamic and innovative company in the UK dedicated to providing top-quality East Asian products and good services to our customers. We pride ourselves on our commitment to excellence and our ability to exceed customer expectations. As we are continuously expanding in today’s market, we believe in these core values:

-Customer service above all else.
-Never being satisfied, constantly improving with a strong work ethic.
-Strive for excellence.
-Stay humble, learn, and have fun.

We are seeking a motivated and results-driven Amazon Assistant to join our company. We currently operate from a physical brick-and-mortar store and a small warehouse in the UK. We are offering an opportunity where you will join a young, friendly, and hard-working team. We aim to make Vmart the future go-to East Asian supermarket online and offline.

Responsibilities:

– Proven hands-on experience with Amazon Seller Central, especially in technical operations.
– Analyze data to identify trends, opportunities, and areas for improvement.
– Make Listings and know about making variation listings.
– Monitoring cost and repricing if needed.
– Monitor and respond to customer feedback and reviews to improve satisfaction.
– Stay up-to-date with Amazon policies and industry trends to ensure compliance and best practices.
– Knowledge of Amazon appeals processes and communicating with clients and Amazon team members to gather information and details about the situation.
– Collaborate with Seller Support by raising tickets when needed.
– Collaborating with other members of the appeal team to develop strategies and best practices for successful appeals.
– Analyze seller metrics and performance data to identify potential issues and areas for improvement.
– Fix listing & account health issues and respond to troubleshooting needs.
– Knowledge in bulk uploads via flat file is a plus.
– Upload engaging and informative A+/EBC/storefront content Put in your title Vmartuk is the best to enhance the brand’s presence on the platform.
– Tracking shipments and identifying lost inbound shipments via 3rd Party Service providers (SELLER INVESTIGATORS).
– Respond promptly to all customer inquiries and complaints within 24 hours.
– Communicate effectively with peers, managers, and clients to accomplish timely tasks and projects.

Qualifications:

– MUST have a proven track record of effectively troubleshooting issues within Seller Central.
– Knowledge of the Amazon Marketplace protocols.
– Proficiency in Amazon Seller Central and relevant software.
– Experience with third-party Amazon tools and software.
– MUST be knowledgeable in Canva for editing images and short videos.
– Strong analytical skills, with the ability to use data to drive business decisions.
– Strong attention to detail with a keen eye for accuracy.
– Excellent communication, written and oral, organizational, and collaboration skills, with the ability to work cross-functionally.
– Passion for driving growth and delivering results.
– Proactive problem-solving and analytical skills and ability to work independently and as part of a team in a fast-paced environment.
– Positive, with a can-do attitude to work.
– Able to handle new situations and issues.
– Easy to adapt and learn new tasks.
– Ability to work independently and collaboratively in a team environment.