Amazon Listing, Marketing and Account Specialist

We are a US-based company looking for a talented VA to work from the comfort of their own home and help grow our eCommerce business.

The role will require you to work on our Amazon store by optimizing existing listings, creating new listings, maintaining our PPC, and other related tasks.

This role is project based and everything has a due date. You have flexibility and you may make your own schedule!

Skills Required:
Good level of reading and writing English
Expert understanding of Seller Central
Strong Amazon PPC experience

What will you be managing?

1. Listing optimization – text & images
-Know how to do keyword research and create titles, bullet points, and relevant back-end keywords
-Manage product photos, and communicate with photographers, graphic designers, and the marketing team.

2. Product development

-Market Research: Use Amazon’s Best Sellers list, check Google trends, and use tools like Helium 10 to identify profitable niches and trending products. Plus ongoing market analysis.
-Competitor Analysis: study competitors, analyze their listings, customer reviews, and Q&A sections to understand what customers like and dislike about their products and compare the data to our products, then implement changes.
-Product Development: suppliers research, analyze & centralize offers, negotiate.
-Branding and Packaging: study and brainstorm with us several branding concepts for -future launches of products.

3. Analyze KPI’s
-Sales: tracking daily, weekly, monthly, and annual sales figures.
-Conversion Rate Analysis
-Sell-through rate analysis.
-Order Defect Rate
-Advertising Cost of Sale (ACoS)
-Customer Reviews and Ratings

4. Customer support
-Respond to Customer Inquiries
-Resolve Complaints, make cases to Amazon Seller central
-Monitor and Respond to Reviews
-Manage Returns and Refunds
-Monitor Order Fulfillment
-Product Listings Management
-Maintain Customer Records
-Escalate Issues
-Report Feedback

5. Inventory management
-Forecast Demand based on past market trends
-Monitor Inventory Levels
-Reorder Products
-Manage Relationships with Suppliers
-Implement an Inventory Management System: Use an inventory management software or system that can automate many of these tasks, provide real-time updates, and flag when it’s time to reorder or when there’s an issue.
-Manage FBA Shipments
-Track Product Performance
-Handle Returns and Refunds
-Manage Amazon IPI through certain actions that improve the score

Other Requirements:
-A Computer
-Reliable Internet connection

When applying for the job, please provide the following information:
1. Provide details of what your key skills are
2. Provide details of your previous job experience
3. Put your favorite animal in the subject line
4. Please include a portfolio of any relevant work

Benefits:
-Flexible work schedule; it does not matter when you do the work as long as it is done
-Bi-weekly payment
-Flexible time off (if requested)