Employment Type: Full-time
Job Summary:
We are seeking a proactive and detail-oriented individual to join our team as an Amazon Reimbursement VA Specialist. In this role, you will manage reimbursement processes and file cases related to lost, damaged, removals, missing shipments, and incorrect refunds for Amazon sellers. Your expertise in navigating Amazon’s reimbursement policies and procedures will be crucial to ensure the accurate and timely resolution of reimbursement claims.
Key Responsibilities:
Identify and analyze cases of lost, damaged, removals, missing shipments, and incorrect refunds on Amazon’s platform.
Gather relevant documentation and evidence to support reimbursement claims and initiate the filing process.
Submit reimbursement cases through Amazon’s Seller Central platform and other designated channels.
Track and monitor the progress of reimbursement cases, ensuring they are resolved accurately and in a timely manner.
Communicate and coordinate with Amazon’s support team to escalate and follow up on reimbursement cases.
Stay up-to-date with Amazon’s reimbursement policies and guidelines to ensure compliance and maximize reimbursement opportunities.
Collaborate with internal teams, such as customer service and operations, to resolve reimbursement-related issues effectively.
Maintain proper documentation of all reimbursement-related activities and provide regular reports to management.
Qualifications:
A Bachelor’s degree in business, finance, e-commerce, or a related field (equivalent work experience) will be considered.
Previous experience as an Amazon Reimbursement VA or similar role is highly preferred.
Strong understanding of Amazon’s reimbursement policies, procedures, and guidelines.
Familiarity with Amazon Seller Central and other seller tools to navigate the platform and file reimbursement cases.
Excellent analytical and problem-solving skills to identify reimbursement discrepancies and find appropriate solutions.
Detail-oriented with exceptional organizational and time management abilities.
Effective communication skills to interact with Amazon’s support team and communicate reimbursement progress to stakeholders.
Proficiency in using Microsoft Office applications and other relevant software.
How to Apply:
If you are interested in this position and meet the qualifications mentioned above, please submit your resume and a cover letter highlighting your relevant experience and skills to [email address]. Kindly include “Amazon Reimbursement VA Specialist – [Your Name]” in the email’s subject line. Only shortlisted candidates will be contacted for further assessment. Please also include a short recording about yourself using this link: /
APPLY FOR THIS JOB:
Company: VAS360- Virtual Staffing Agency
Name: Nate C
Email: