Amazon Seller Central Specialist

Do you love working in a fast pace environment, where you constantly make meaningful contributions daily?

We are a dynamic and growing e-commerce business looking for a talented Amazon Virtual Assistant (VA) to join our team. We are dedicated to providing exceptional customer experiences on the Amazon platform. We value innovation, efficiency, and teamwork, and we’re committed to helping our team members thrive and grow in their roles.

DETAILED ROLE OVERVIEW

As an Amazon Virtual Assistant specializing in FBA (Fulfillment by Amazon) Inventory Management, you will play a crucial role in ensuring the smooth operation of our Amazon store. Your responsibilities will include:

Inventory Management & Reconciliation
– Inbound Shipping Management: Coordinate and oversee the inbound shipping process, ensuring that inventory arrives at Amazon fulfillment centers in a timely and cost-effective manner.
– Inventory Reconciliation: Regularly reconcile Amazon FBA inventory to detect and resolve discrepancies. Keep a close eye on inventory levels to prevent stockouts and overstock situations.
– Stranded and Reserved Inventory Resolution: Identify and resolve issues related to stranded and reserved inventory status, ensuring that products are available for sale and not held up by Amazon restrictions.
– Removal Orders: Create removal orders when necessary, managing the process of returning or disposing of unsellable inventory.
– Inventory Reimbursement Claims: File and track inventory reimbursement claims with Amazon to recover funds for lost or damaged inventory.
– Case Management: Monitor and manage cases and inquiries with Amazon Seller Support, responding promptly and professionally to resolve any issues or escalations.

Account Health & Performance Management
Continuously assess and optimize the overall health of our Amazon store, including performance metrics, account health, and compliance with Amazon’s policies and guidelines.
– Substantial knowledge of and expertise with dealing with and resolving all types of performance notifications and policy compliance issues
– Documenting and keeping track of all account health issues and performance notifications
– Looping in and coordinating with other departments where their action is required to resolve or optimize sales and performance on Amazon
– Keep track of removed listings and warnings and ensure timely action is executed to prevent unnecessary loss of inventory
– Ensure and maintain all established KPIs are maintained including 0% Order defect rate on all orders, “Good” Account Health Rating, 0% on Shipping Performance metrics,
– Proficiency in creating, submitting, and following up on cases with Amazon to dispute inaccurate feedbacks and or other performance notifications

Amazon Listing Creation & Optimization
– Skilled in creating, managing, and perfecting product listings on Amazon, including planning, and creating paid search campaigns
– Conduct competitor analysis and come up with strategies to drive e-commerce sales on Amazon
– Validating Accuracy of all products listings and images with SKU/ ASIN of the product
– Optimizing listings on Amazon as necessary to boost visibility and sales
– Remove and list product inventory when required to do so
– Utilize analytics to monitor Amazon ASIN level Prime status, high moving ASIN’s and competitor trends
– Implement strategies to boost and maintain product rankings
– Knowhow to elevate and optimize product management processes
– Ensure products are accurately described, priced, and marketed while increasing brand awareness and visibility
– Manage the day-to-day responsibilities for all aspects of marketing for Amazon FBA

Reporting & Optimizations
– Monitor, analyze and report on Amazon FBA performance metrics, sales, competitive listings, and pricing
– Present ideas and work closely with executives and other team members to efficiently integrate sales optimization strategies.
– Gather and analyze reports from marketplaces, translate findings into insights and actionable growth tactics
– Keep up to date on all of Amazon updates and ensure compliance across all processes

REQUIREMENTS
Minimum 7+ years of relevant experience in online marketing and managing Amazon Storefronts

PREFERRED COMPETENCIES
• Proven experience in Amazon FBA inventory management, with a track record of successful results.
• Previous work experience with managing and navigating Amazon Seller Central and its various features.
• Dynamic and proactive approach to problem solving and workflow optimizations
• People-centric – Ability to promote customer satisfaction while working with cross-functional teams to drive deliverables
• Adequate knowledge of tier 1 and 2 consumer electronic products and troubleshooting
• Ability to work with ambiguity and meeting multiple deadlines
• Experience in managing hundreds of SKUs and revenues over $2M.
• Strong knowledge of Microsoft Excel, including .csv & .txt files, filtering, conditional formatting, macros, pivot tables, etc.
• Ability to meet project deadlines, multitask and manage multiple accounts at same time
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Detail-oriented and highly organized.
• Ability to work independently, meet deadlines, and adapt to changes in a fast-paced environment.

How to Apply:
If you’re passionate about e-commerce, Amazon, and have the skills and experience required for this role, we’d love to hear from you. Please submit your resume along with a cover letter outlining your relevant experience and explaining why you’re the ideal candidate for this position to this job post. In your cover letter, if you provide an explanation of what “FC-Processing” status means, you are guaranteed to go to the next step in the hiring process.

Note: This is a remote position, and candidates from all locations are welcome to apply. We offer flexible working hours and opportunities for professional growth within our organization. Join us in our mission to excel on the Amazon platform and provide exceptional customer experiences!