Full-Time, USA / AU Time Zone To Be Confirmed Upon Application
Amazon Support Team
Business Support Team
Junior-Level Agent
ABOUT JOOLCA
Joolca is a fast-growing e-commerce startup founded by engineering student Maciek Slodyczka. Our small Melbourne-based company centres on a single idea: what if people could enjoy indoor comforts outdoors – no matter where they are?
Our flagship product, the HOTTAP, is the world’s most compact, simple-to-use, portable water heater and has attracted tens of thousands of enthusiastic customers. In the past seven years, we have gone from concept to selling in Australia, New Zealand, USA, UK, and Canada.
—SUMMARY
Our Amazon Seller Central Support Specialists are experts on the intricacies of Amazon’s Seller Central platform and use this specialised knowledge to swiftly and efficiently respond to queries from Amazon customers within Seller Central, via email, chat, and sometimes phone through platforms such as Zendesk.
Folks who succeed in this role are typically resourceful, have the drive to continue to learn, and are great with people (empathetic and understanding).
—RESPONSIBILITIES
Amazon specific:
– Ensure that orders are processed and shipped on time to maintain Amazon’s performance metrics
– Manage returns, process refunds, and address any issues related to damaged or incorrect shipments
– Keeping track of stock levels to avoid running out of inventory or overstocking items
– Resolve incoming support requests according to documented processes, meeting SLAs and best practices
General support responsibilities:
– Follow documented troubleshooting steps for technical issues
– Liaise with our Australian / New Zealand / USA / UK / CA warehouses
– Liaise with our B2B retailer partners, placing orders and offering troubleshooting support
– Be active in the ongoing development of product knowledge and support best practices
– Identify and communicate trends in customer and business feedback
—MINIMUM QUALIFICATIONS
Candidates are expected to possess:
– Expertise in Amazon Seller Central support (a must)
– Expertise in Amazon policies and best practices
– Strong written and verbal communication skills in English (a must)
– Strong soft skills (empathy, critical thinking, proactiveness, etc)
– Strong typing skills
– Experience in supporting customers or end-users
– Familiarity with customer support best practices
– Ability to operate autonomously and prioritize your work
– In your application, please include the capital of Turkey
– Ability to work remotely effectively
– A sense of curiosity, a desire to learn & grow within the company
– A team player
—DESIRED EXPERIENCE
– Prior experience in supporting Amazon sellers
– Previous remote work
– Customer Support for E-commerce
– Troubleshooting experience
– Familiarity with tools like Zendesk, Slack, Shopify, Odoo, ClickUp and other eCommerce platforms
—SALARY & BENEFITS
The hourly rate for this full-time position starts at 5 USD and increases based on qualifications and experience.
We believe in the quality of life and in addition to the salary we offer:
– Monthly lunch expense
– A relaxed work environment (you’ll see!)
– Long-term employment (this isn’t a temporary position)
– Growth opportunity (both in responsibility and salary)
—HOW TO APPLY
Please submit:
1. A cover letter, also including a brief write-up about yourself and your interests (be casual and write from the heart)!
2. A short voice clip telling us about your favourite hobby.
Answer these questions:
1. Re-write this sentence fixing any spelling or grammatical errors: “heloo, im looking 2 buy some item. How many qty are in stocks? (Can I by 5 or more)? If I recieve them by tomorrow? And whats total cost to send. Yours, Emrez.
2. Reply to this customer: Hi, please help me! I’m currently out camping and whilst setting up your product to use it, I’ve realised that I am missing a component. I have not been able to use this yet. Please help, I really need to use this for my trip!
🙁
Note: We’ve noticed an increase in AI usage, which defeats the purpose of getting to know you in the application. Please apply without the use of AI models!
APPLY FOR THIS JOB:
Company: Satori Continuum
Name: Emre
Email: