Amazon USA Admin VA

JOB PITCH
Role, Responsibilities, Results, Requirements

Position: Admin VA

Reporting to: Purchasing Manager

Job Type: Full time

ABOUT Dar El Barka

Dar El Barka is a business within the eCommerce industry focusing on online arbitrage, retail Arbitrage and wholesale on Amazon. Over the last 2 years, we have grown at an average rate of 50?ch year. We are looking to keep that growth rate with the help of additional full time dedicated team members.

We have an awesome set of tools and service providers to help the team reach their full potential and are always looking for ways to improve. Team members are given the freedom to source whatever and wherever as our account is ungated to many brands. Team members are encouraged to be pro active and think like this business is their own.

We believe that our business needs to be innovative and creative in order to thrive, and we think it’s important to provide an exciting and vibrant place to work. It’s fast paced, growth oriented, data driven and competitive.

At Dar El Barka we believe in creating opportunities for the team members who join. We believe that top leaders and rising stars started should be compensated accordingly. Reason why we have a performance based pay raises and bonuses. Basically, at Dar El Barka, you reap what you sow

But we admit we’re not for everyone. We’re successful because we have high standards, work hard, and hire smart people with strong critical thinking skills – people who are honest and confident enough to say “I don’t know – BUT I’ll find out!” People whose burning questions during interviews include “How many sick and vacation days do I get?” need not apply. Your time here will be fast paced and we will depend on you to deliver results. But the rewards are plenty, and include a generous bonus program.

ROLE

An Admin VA is responsible for supporting the operations of their team by minimizing loss/leakage, improving Amazon account health and ensuring all deals purchased are available for sale on Amazon ASAP.

Admin VAs deliver results through reducing time to ship, tracking down missing orders and resolving blockages on Amazon.

Profit isn’t generated when a deal is sourced but when it sells. There’s many steps that it needs to go through before this happens and most of them sit with the Admin VA therefore their attention to detail is key to the team achieving their goals.

Admin VAs are also responsible for maintaining the bookkeeping for their team which ensures bonuses are paid.

RESPONSIBILITIES

? Business Health – Manage the Amazon store account by always maintaining good standing, carryout good daily business practices and ensure account and regulatory compliance
? Manage the Amazon Seller Central by responding to customer’s messages, inventory management, raising of queries/open cases in seller support, etc.
? Respond to all issues raised by Amazon and comply to all account requirements
? Prep Center and Inventory Management – Manage the store requirements in reference to Prep Center coordination, order shipping and inventory concerns
? Manage the Prep Center by managing inbound orders, raising investigations for missing, damaged, or undelivered orders/items, coordinating/liaising with prep center staff, contacting and coordinating with suppliers, and liaising with Purchasing Manager.
? Create shipments to move stock from the warehouse to Amazon when required
? Oversee movement of stocks, always ensuring availability
? Business Operations – Maintain the integrity and completeness of records and support the business growth and communication through effective reporting and management

? Project Management
? Collaborate with different businesses (Vendors, Prep Centers, Amazon proper) on improvement projects
? Other related tasks in support of business operations

RESULTS

? Customer response rate
? No. of resolved cases
? Account Health
? Managed inventory level
? No. of Resolved Cases
? Achieved IPI score
? Updated, complete and accurate stock and inventory records
? Updated, complete and accurate report and records
? Project completion and timeline

REQUIREMENTS

? Experience
? At least 1 year of substantial work experience in administrative tasks
? Experience in accounting statement is a bonus
? Competencies
? Bookkeeping
? Vendor Management
? Analytical and Problem-Solving Skills, including Data Analysis
? Communication Skills (fluent in English – spoken and written)
? Integrity
? Strong attention to detail
? Continuous Learning
? Collaboration/Teamwork
? Interpersonal Skills
? Creative Thinking/Innovation
? Planning Skills
? Time Management
? Results-driven
? Proactive
? Business Acumen
? Research Skills particularly online search
? Customer Service Skills
? Negotiation
? Inventory Management
? Technology Skills – Google Suite, MS Office Suite, Slack, Google Meets, Skype, Internet

? Tools
? Desktop/laptop – computer specs:
? A fast and stable internet connection and with a back-up internet (eg pocket wifi) is a MUST
? Headphones
? Web camera
? Quiet and professional workstation

OFFER

? Full-time career
? Opportunity to learn different facets of the eCommerce operations
? Career advancement opportunities
? Monthly salary: $400 to $650 depending on experience, payable in two tranches a month
? Flexible work schedule (8 hours/day; 5 days/week)
? Uncapped bonus (depending on performance}
? Paid Trainings
? Personal Days/Leave
? Paid Holidays
? 13th-month bonus

HIRING PROCESS

? Initial questionnaire
? Video interview
? Live interview
? Screen monitoring tool during initial onboarding period

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.