AMAZON VA

Amazon Account Specialist
Part-time/ Full time role (15 – 40 hrs/week)

Job Description
As an Amazon Account Specialist at Intrinsic, you will play a crucial role as part of our ecommerce
operations team, ensuring our 5+ Amazon seller central accounts are in good standing by addressing
account health and listing issues. Diligently following up with seller support, utilizing seller forums and
platform resources to resolve issues promptly. Additionally you will assist in day-to-day account
management such as creating and updating product listings, addressing poor reviews, and supporting
cross functional teams.
Responsibilities
? Product Listings – Create new and update existing listings. Ensuring product category type is
accurate and listing details are compliant with the marketplace location. Resolving any publishing
issue with seller support. Keeping the internal team aware of listing status updates.
? Account Health Troubleshooting – Persistently follow up on tickets with Amazon seller support
to resolve Account Health violations. Carefully read the correspondence from Amazon, obtain a
clear understanding of the violation, research best practices for appealing the violation, and
submit all required information in a timely manner to resolve the issue.
? Infringement Claims – Submit patent and trademark infringement claims against competitors via
brand registry.
? Daily Account Checks – Review all seller central accounts each day and address delisted
products, suspended or unfulfilled inventory, and account health flags.
? Seller Feedback Review & Rating – Monitor customer feedback on seller accounts and request
removal of negative feedback that is not within Amazon’s policies.
? Product Review & Rating – Monitor product reviews and request removal of poor reviews that
are not within Amazon’s policy.

Qualifications
? 3-5yrs experience on Amazon seller central, or similar experience
? Attention to detail.
? Persistence in resolving issues.
? Clear, concise, and assertive email/written communication skills.
? Initiative to create and maintain standard operating practices around your work.

This role is not:
PPC expert, marketing expert, listing optimization, SEO specialist.

Other requirement:
? Good oral and written English proficiency
? Flexible – EST time zone (only 3 hours per day is required to overlap with the client)
? Will be required to call or speak with Amazon Support via Google phone as required
? Willing to compose SOPs on how a new case is handled (Template is provided). The company is
still building their database.

Other Administrative Tasks (for a full timer)
?Create new listings on other seller platforms (their website or in Shopify) – Note: content, photos,
pricing are all provided by the company
?Update listings as required

Tools Used:
Note: Experience is a plus but not mandatory. The candidate do not need to be expert on this nor
required to have experience. The candidate just needs to be willing and comfortable to learn new
software.
?Asana – task tracker
?Slack – communication
?Coda
?Google suite

NOTE: Only applications sent in via the Google Form will be accepted, so please fill in the form attached if you are a fit for the role. Click to view/dd9EpvX21HN3ZEfV9

Benefits:
•Permanent WFH setup
•Paid leaves/year (accrual on the 1st year)
•Paid US Public Holidays
•Salary Evaluation: after 6 months
•Allowances