We are looking for an Amazon VA with a wealth of knowledge. This position is mostly order processing, but there will be time where we will need you to call on your Amazon experience to help solve issues with our seller account, our product listings, reimbursements, and other things of that nature.
Since you will be working with 2 of our Amazon accounts, we will ask that you use a VPN to access our stores.
The hours are Monday – Friday from 7:30 am – 4:00 pm PST. We are located in Los Angeles, CA so that is the time zone we are working from.
We can be flexible with the daily schedule up to a point. The orders need to be processed at a particular time so that we do not have any late shipments but also so that our warehouse staff has enough time to pack and fill the orders. This alone will take about 1.5 hours. The rest of the tasks can be done either earlier in the day or later in the day depending on your availability.
Daily tasks include:
Order processing for 2 store fronts
Sending those orders to the warehouse for fulfillment
Doing a unit count of the orders and emailing it to the warehouse
Answering customer service messages (you will not need to speak to customers, but you will have to respond to them via the Amazon messaging portal)
Weekly tasks include:
Amazon review requests on previous orders, Account health/review summary, As needed task, Open cases (inactive listings, suppressed searches, stranded inventory, removal of bad feedback, etc), Update product listings, Merge ASINs, Update images, Create listing variations, FBA reimbursements, Product condition complaints , Qualities necessary for success, Self motivated, Dependable , Problem solver Good communication, Attention to detail Good follow-through, Organized, Use of a VPN, Good internet connection
APPLY FOR THIS JOB:
Company: Inbound Found
Name: Brittany King
Email: