American Accent Customer Service

Are you a talented communicator with an authentic American accent? Do you excel in delivering exceptional service while seamlessly blending into an American business environment? If you’re looking for an exciting opportunity to showcase your skills, we have the perfect role for you!

Company Overview:
We are a leading Contractor in middle Tennessee, specializing in painting contracting. Our commitment to excellence and customer satisfaction sets us apart in the industry. With a dynamic team and dedication to innovation, we strive to deliver the highest quality service to our clients.

Position Overview:
We’re seeking a Customer Service Representative with an impeccable American accent to join our team in the Philippines. In this role, you will provide outstanding customer support, manage phone calls, schedule appointments, update CRM systems, and facilitate seamless communication between team members and clients.

Key Responsibilities:
Handle inbound and outbound calls with professionalism and courtesy.
Assist customers with inquiries, concerns, and requests promptly and effectively.
Schedule appointments and coordinate with team members to optimize workflow.
Update CRM systems accurately and efficiently.
Collaborate closely with team members to maintain excellent communication and streamline processes.
Maintain a high level of product knowledge to address customer inquiries effectively.

Requirements:
Fluent in English with an authentic American accent.
Previous experience in customer service or related fields preferred.
Exceptional communication skills, both verbal and written.
Ability to work efficiently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Proficiency in using CRM systems and other relevant software.
Willingness to work night shifts to accommodate American business hours.

Application Process:
Candidates must submit an introductory video or audio greeting with their resume and cover letter to be considered for this role. This greeting should showcase your communication skills and demonstrate your American accent. Please ensure your greeting is clear, professional, and no longer than 2 minutes.

Benefits:
Paid Time Off
Timely weekly payments through Wise
Great team members to work with who have Christlike Principles

How to Apply:
If you meet the qualifications and are eager to join a dynamic team committed to excellence, please submit your resume, cover letter, and introductory video or audio greeting through messaging. We look forward to reviewing your application and welcoming you to our team!