App CMS operations executive

What the job involves: We are seeking an App operations executive to join our team. The role will be responsible for running day-to-day operations on key projects and app user acquisition/lead generation. Comprehensive package based on experience and skill set, local public holidays and 3 days WFO flexibility Who you are? • Experience with management of projects, dealing with large data CMS. • Expert with Microsoft Excel and PowerPoint as they will be the key programs you will be working with daily- Excellent English written and spoken skills. • Target-driven, self-starter & independent • Meticulous eye for details and never let small details slip through the cracks.- Extremely organized and process-driven. • You can lean on your organization and time management skills to take on multiple projects at a time- Passionate about working in a fast-paced environment, juggling multiple roles What we need: • 1 to 2 years of experience in large data management on a CMS and user platforms will give you an edge, specifically with mobile applications • to 2 years of experience in user acquisition, ability to manage and convert incoming leads to app users and meet daily new user targets will be an added advantage Task Responsibilities % split 1. Project Management and Reporting – 60% a) Project management with clients, sharing reports, and resolving queries. b) Monitor and track daily campaign performance, delivering impression results within the budget. c) Create daily project reports, manage data, and liaise with the developer team for the smooth functioning of CMS. d) Expert with Microsoft Excel and PowerPoint as key daily-use programs. e) Prepare reports on project development, timelines, results, finances, and billings post-completion of projects – 60% 2. App User Acquisition/Lead Generation – 20% a) Manage and convert incoming leads to app users. b) Meet daily new user acquisition targets. 3. Online customer feedback and resolution – 10% a) Manage the customer service executive who will be reporting to you and guide her/him to troubleshoot/respond to followers/app users in an efficient manner Click to view media management and marketing 10% a) Once a month, pre-schedule social media posts with the support of the line manager. b) Periodically, run contests and referral campaigns to maximize user acquisitions through referrals. c) Extensive knowledge and experience in social media and email marketing like Facebook/ Instagram is a plus. d) Develop, test, and oversee high ROI digital marketing channels, including Paid Social, Social Media advertising, and Email. e) Improve user database through strategic digital marketing efforts. f) Establish performance benchmarks and KPIs for all campaigns.