Appliance Repair Dispatcher – Weekends Only

Job Description: Weekends Only

We are looking for a skilled and organized Appliance Repair Dispatcher to join our team. As a Dispatcher, you will be the crucial link between our customers and our team of technicians, ensuring that appliance repairs are carried out efficiently and to the highest standard. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!

Key Responsibilities:

Coordinate Service Calls: Receive and log service requests from customers through various channels.
Schedule Technicians: Assign repair jobs to available technicians based on their location, skills, and workload.
Prioritize Urgent Calls: Identify and expedite emergency or urgent service requests, ensuring prompt response and resolution.
Maintain Communication: Keep customers informed about technician arrival times, delays, or any relevant updates.
Route Optimization: Plan efficient routes for technicians to minimize travel time and maximize productivity.
Record Keeping: Maintain accurate records of service calls, including customer information, appliance details, and repair history.
Monitor Technician Progress: Track the status of ongoing repairs and ensure technicians meet established timelines.
Handle Customer Inquiries: Address customer inquiries, concerns, or reschedule requests in a professional and courteous manner.
Collaborate with Technicians: Communicate with technicians to provide necessary information, equipment, and support for successful repairs.
Maintain Database: Update and manage the customer and technician databases with accurate and current information.
Qualifications:

Previous Experience: Proven experience in dispatching or similar roles, preferably in the appliance repair industry.
Organizational Skills: Strong organizational and multitasking abilities to manage a high volume of service calls efficiently.
Communication Skills: Excellent verbal and written communication skills, with a focus on customer service.
Problem-Solving: Ability to quickly assess situations and make informed decisions to resolve issues.
Familiarity with Appliance Repair: Basic knowledge of common household appliances and their functioning is a plus.
Computer Proficiency: Comfortable using dispatch software, CRM systems, and basic office applications.
Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.