***Only applicants who apply through the following link will be qualified for the job: /quickteam/j/2DC1E9CD73/
PLEASE NOTE: This job is available to people in the Philippines only.
Job Summary:
QuickTeam is looking for an experienced and detail-oriented Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our customers regarding our software applications. This position requires excellent problem-solving skills, strong communication abilities, and a customer-centric approach.
Position: Application Support Specialist
Working Hours: 1:00 AM – 9:00 AM EST (2:00 PM – 10:00 PM PHT)
Rate: $300/week
Responsibilities:
– Act as the first point of contact for users experiencing technical issues with our applications.
– Provide prompt and accurate technical support via phone, email, and live chat.
– Troubleshoot software defects, identify the root cause, and offer appropriate solutions or escalate to the development team when necessary.
– Assist customers with application onboarding, user account setup, and configuration.
– Document all customer interactions, inquiries, and resolutions in our support system.
– Collaborate with cross-functional teams to resolve complex technical issues and provide insights for product improvement.
– Create and maintain technical support documentation, including FAQs and troubleshooting guides.
– Stay updated with the latest features and enhancements of our applications.
Requirements
– Proven experience in application support or a related technical support role.
– Excellent written and verbal communication skills.
– Strong problem-solving and analytical skills.
– Familiarity with cloud-based applications and web technologies.
– Ability to work independently and collaboratively in a fast-paced environment.
– Customer-oriented mindset with a high level of patience and empathy.
– Availability to work from 1:00 AM – 9:00 AM EST.
***Only applicants who apply through the following link will be qualified for the job: /quickteam/j/2DC1E9CD73/
PLEASE NOTE: This job is available to people in the Philippines only.
APPLY FOR THIS JOB:
Company:
Name: Ryan Cesar
Email: