Appointment Setter

We’re looking to bring on an Appointment Setter who can source leads, set appointments, manage a pipeline of customers, and communicate in a clear & confident way with both the client and their customers. Whatever it takes, on matter the task, you’re willing to dive in, take it on, and figure it out.

This role will be with a fun & scrappy US-based startup that focuses on connecting some of the most well-known charities and non-profits with consumers who want to donate in an easy, but impactful way via an app. It’s a very early stage startup and you’ll be working directly with the head of sales and the founder / CEO, so you need to be able to hold your own and figure out sales processes quickly, while being willing to give your opinion on best practices and future priorities.

In other words, you’re going to be filling a very important role for a startup that has big goals for 2024, so you need to be ready and willing to do all you can to help them grow.

Our core values that will guide the way you work with us and interact with the client are:

– Proactive Communication
– Constant Curiosity
– Ongoing Optimization
– Fearless Adaptability

Key Responsibilities
– Finding, sourcing, and qualifying lots and lots of leads
– Own the process of sourcing and qualifying leads so that you can improve & automate it over time
– Recognize and identify leads who are the most likely to become customers
– Setup, manage, and update the sales pipeline in a CRM or Google Sheets
– Create and send email sequences to potential leads and be comfortable with responding without templates or macros
– Set appointments via email and phone calls with interested prospects and either hand them off to an account manager or handle the first calls yourself
– Act as the primary liaison between various internal stakeholders involved in the sales process and take ownership of any issues as they come up
– Organize, distribute, and track client contracts by quickly following-up and addressing any issues or questions that happen during the contract lifecycle

Qualifications
– Lots of confidence in your abilities and writing skills – you’ll be writing and responding to a lot of emails
– No fear in giving your opinions and asking questions
– 2+ years as a Sales Development Representative, Appointment Setter, or other sales-related role that involved calling & emailing leads directly (not just a sales support or customer support role at a BPO for AT&T or some other telco account)
– 1+ years of WFH experience in a sales role working with a US-based company
– Native-level fluency of both spoken and written English and full comfort of doing both, including the ability to have small-talk with customers
– Ability to make 50+ calls in a day if needed, with little or no script provided
– A love of working with Google Sheets, Excel, HubSpot (or other CRMs), as well as experience with managing and automating the full lifecycle of a sales funnel
– Owned computer (Core i5 or higher processor with at least 8 gig of RAM)

When applying, be sure to send a link to your resume, tell us why you’re a good fit for this role, and also please send “I love sales ops!” in the subject of your message when you apply (paying attention to details is a very important part of this role). Thanks!