Appointment Setter

Gracie Barra stands as a renowned and thriving Brazilian Jiu-Jitsu organization with a global presence. Our dedication extends beyond the realm of martial arts as we endeavor to support individuals and families seeking to be better people.

Job Title: Appointment Setter

Location: Remote Online Position

Work hours: will be 9 am to 5 pm Brisbane time Australia
• Work from the comfort of your own home.
• Strong and consistent internet connection is required
• A quiet environment (home office space)

About the Role

An exciting opportunity has become available, we are seeking candidates who:

• Want a fulfilling career as opposed to a job.
• Want to enjoy their time at work whilst making a profound impact on people’s lives.
• Want to become part of a growing and supportive team

The Position

• Permanent full-time (38 hours/week).

• Work from home (team collaboration via Microsoft Teams).
• Research potential clients and generate leads
• Contact potential clients via cold calling, email or social media
• Qualify prospects based on their needs
• Schedule appointments between qualified prospects and sales team
• Maintain accurate records of all communications with potential clients

Benefits and Perks

• Base Salary of PHP 30,000 plus commissions of 10,000 to 20,000 per month!
• Paid day off for your birthday each year
• Being part of a small, supportive & growing team.
• Opportunity to grow within the industry.
• Salary paid every fortnight (every 2 weeks) – commissions are paid monthly
• Software subscriptions provided

Job Summary:

The Appointment Setter plays a pivotal role in Gracie Barra, ensuring an engaging, informative, and enjoyable experience for all prospect leads. They are tasked with driving potential members to the school, providing exceptional customer service, and exceeding revenue targets. This is a full-time position reporting directly to the General Manager.

REQUIRED QUALIFICATIONS:

Knowledge, Skills & Abilities:
– Proficient in sales practices and Brazilian Jiu-jitsu industry knowledge, but not necessary
– Computer literate with good interpersonal and customer service skills.
– Self-motivated, organized, and a team player.
– Proficiency in social media platforms and Microsoft Office.

Qualifications and Skills:
– Completion of Gracie Barra marketing sales training and orientation program.
– Preferred, a diploma or bachelor’s degree in business administration, marketing, communication, or a related field, with a background in customer service, sales or administration being a significant asset.

Minimum Experience:
1-2 years of sales experience preferred.
Proven experience in customer service, sales or administrative roles, preferably within martial arts, gym, or a similar sector but not mandatory.

Skills:
– Exceptional communication and persuasive conversational skills.
– Proficiency in Microsoft Office Suite, along with adeptness in managing email marketing platforms.
– Outstanding organizational and multitasking abilities with a keen attention to detail.

Personal Attributes:
– Initiative-driven with a proactive approach towards task management and client relations.
– Professional demeanour, echoing Gracie Barra principles in all engagements.
– Adaptability to work both independently and in a team, thriving in a dynamic, fast-paced setting.

Key Responsibilities:
1. Client Engagement:

• Contact potential clients through various channels including phone calls, emails, and social media to set up appointments.
• Develop a keen understanding of Gracie Barra services to effectively communicate the value proposition to potential clients.

2. Appointment Scheduling and Follow-Up:

• Manage, organize, and schedule appointments proficiently using our exclusive system.
• Develop and implement strategies for effective follow-up with clients to secure appointments and nurture potential leads.

3. Inbound Leads Management:

• Handle inbound leads proficiently, ensuring that each potential client is treated with professionalism and empathy.
• Strategize and improve on inbound lead handling systems.

4. Email Templates Management:

• Manage and update email templates to ensure consistent and professional communication with clients.
• Create and post email campaigns with any updates.

5. Strategy Development:

• Collaborate with the team to develop new strategies to improve appointment setting processes and enhance client engagement.
• Continuously assess the effectiveness of strategies implemented and adjust accordingly for optimal results.

6. Record Maintenance:

• Maintain meticulous records of client interactions, including capturing vital information and necessary follow-ups.
• Regularly update the database to reflect the most current status of appointments and client details.

7. Feedback Collection and Implementation:

• Gather feedback from clients to facilitate the refinement of services and client experiences.
• Act on feedback effectively to implement necessary changes in collaboration with the team.

8. Team Collaboration:

• Foster a collaborative environment by actively participating in team meetings and sharing insights for improvements.
• Work closely with other team members to ensure that client expectations are met and exceeded.

Compensation:

A lucrative remuneration based on performance-based incentives awaits the successful candidate. PHP 200 per lead converted to a scheduled intro class attended. We are currently doing an average of 20 to 30 per month (PHP 8,000 to PHP 12,000 per month). This will increase as the business grows, resulting in even higher remuneration over time.
A good appointment setter has no limits with this role and can easily earn above PHP 50,000!

To apply for this role:

1. Send your resume, cover letter and a screenshot of your internet connection in your application.

2. Add ‘Appointment Setter’ to your subject.

3. Research on the internet what a Gracie Barra is – provide a description of what a Gracie Barra OFFER in your application.

4. Open Click to view/ and provide a short voice recording in your application