Appointment Setter

The Appointment Setter is a key position on the team for Diamond Accelerator. An Appointment Setter’s responsibilities include making sure that patients are communicated with properly, with the goal of scheduling appointments/consultations for our medspa clients by following the recommended process outlined in the Daily Action Plan and supporting the Account Management team to maximize our client’s results.
Your job is to work closely with our Account Managers to ensure our clients are satisfied with the services they receive.

Main Responsibilities:
** Review client accounts, identify breakdowns, and hold clients accountable to our step-by-step process. We will provide a checklist that you can easily follow to perform this.
** Manage communication (via text, Voxer, and emails) and appointment requests utilizing Diamond Accelerator software and our client’s scheduling system.
** Able to deal with multiple online conversations at the same time. NO LIVE phone calls with patients or clients, all written communication. We will provide an FAQ library that you can easily use to perform this.
** Reporting: Send timely and consistent updates and reports to the team and/or client highlighting any breakdowns in our process.
** Manage detailed and structured timelines, programs, tasks, and project management systems using Asana. This will also be used for reporting.

Requirements and skills:
** 2 Years proven experience as an appointment setter. A virtual assistant or sales representative, or similar can be advantageous.
** Familiarity with CRM software, HighLevel, and/or other scheduling/EMR systems or similar will be advantageous
** Strong interpersonal, verbal, and written communication skills in English. This is a must.
** Self-starter — you are comfortable working 100% remotely and meeting deadlines with little supervision
** Strong attention to detail, time management, and organizational skills
** Ability to multitask and prioritize under ever-changing needs and schedules
** Team player — you are able to collaborate with a small team, ask for help when needed

Tech Requirements:
** Computer – at least i5 or equivalent with 8GB RAM
** Internet Speed – At least 20 MBPS Download speed

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Work Type: Full-Time
Work Schedule: Work core hours are from a total of 3 individuals who will form a team that will split shifts and cover Monday-Sunday 9am EST to 9pm EST.
Salary Range: Php 25,000 – 40,000/month
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APPLICATION INSTRUCTIONS:

If this position is interesting to you, please apply:

1) Join our community: Click to view/opportunities

2) Please send an email to Click to view with the Subject: I am applying for DA :: Appointment Setter

3) In the body of the email, the first sentence should be: I am applying for DA :: Appointment Setter

4) Then, please share a couple of paragraphs describing why you’d be good for this position, and

5) Please provide a link to your resume and portfolio (don’t skip this step or we will not accept your application!).

6) Please also include your mobile phone number (we like to text). Thank you!