Appointment Setter / Admin Assistant

California Energy Consultant Service (CECS) is one of the Sacramento area’s leading residential energy efficiency Contractors, Specializing in Windows, Heating & Air and Home Performance. CECS has experienced continuous growth since new ownership was established in 2005. We attribute our sustained growth to the daily contributions of the remarkable individuals who make up our team.
We are currently searching for an enthusiastic Virtual Administrative Assistant. Successful candidates will have excellent customer service skills and must be outcome-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential.
Responsibilities & Requirements

Qualifications
• Must be computer savvy and proficient in learning new software – it’s a plus if you are comfortable with Zoho CRM and accounting software
• Must have excellent follow up skills
• Excellent written and verbal communication skills
• Excellent critical thinking skills will be required for this position
• Ability to juggle multiple projects with superb accuracy
• Strong administrative skills
• Exceptional customer service skills, with our customers and internal departments
• Strong sense of urgency and problem-solving skills

Primary Duties
• Answer calls from customers regarding their inquiries
• Setting sales appointments for salespeople
• Scheduling installations and service work

Duties Include
• Document processes for our operations manual
• Make suggestions for improving processes
• Sort project notes that come in from job foreman
• Provide general administrative and clerical support
• Maintain electronic filing system
• Open, sort, and distribute the companies incoming correspondence (email inbox)
• Perform data entry
• Assist with scheduling service technicians and installers
• Assist in resolving any administrative problems
• Prepare and modify documents including correspondence, reports, drafts, memos and emails

You must have exceptional written and verbal English. You must be available to work Monday – Friday from 8am – 4pm. I may need help occasionally on a Saturday or Sunday as well. I need to be able to call, text or email you during those hours and you are ready to respond and get to work.

I am looking for the best of the best for this position. The only way I will know that is if you really showcase your skills. So, for starters, please begin your reply to this job post with the word “APPLE”. This way I know you read the entire thing. Secondly, please provide a link to a video where you tell me a little about yourself. Please tell me why you are the person I should hire. Also, either on the video or in a document please tell me about your experience as a VA, and how you would organize our company main email inbox. Tell me how you would organize our projects and tasks, and keep me updated (e.g. email, trello, an app etc.). Provide any other information that you feel would demonstrate to me that you are the right person for the job. The more information you provide, the more I have to make a good decision. Feel free to get creative with this.

I am hiring immediately. Ideally, I would like to have this wrapped up this week. I will provide a ringcentral phone number so you have a local number to make calls from, as you will need to make calls in the US frequently. You will also be provided with a company email account and anything else you need to make your job possible.