Are you passionate about the customer experience? Are you seeking a cold calling – sales career that allows you to work remotely?
Staffwiz, Inc. is now hiring for a full-time remote Appointment Setter. An appointment setter contacts customers who have made inquiries or have concerns related to their account, purchase experience, or product use.
A typical day for an outbound customer service representative includes calling suppliers to check for available air conditioner parts, identifying customers’ needs, researching customer issues, and providing prompt, clear solutions via phone calls. You will be documenting all customer interactions in a CRM system. Exceptional verbal communication skills, a pleasant phone manner, and the ability to build strong relationships are important for outbound customer service representatives.
About the Role:
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed metrics while providing excellent and consistent customer service
• Make sales via cold calling and utilizing email marketing campaigns for products or services that may better suit client needs
• Adhere to all company policies and procedures
About the Candidate:
• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
• Understanding of company products, services, and policies
• Experience making high volume calls to set appointments
• Must have CRM experience. HubSpot is an advantage.
• Ability to ask prying questions and diffuse tense situations
• Adaptability and accountability
• Ability to make/answer high volume of calls and/or emails daily
• Must have experience in cold calling and sales (2 years)
• Must have good customer service call center skills
• Must have experience with email set up for cold campaigns
• Excellent communication skills and keen to details.
• Can schedule appointments using Google and Outlook Calendar for potential clients
• Can perform email marketing management
In addition you will need:
• Noise free environment
• Strong internet connection (at least 20MBPS Download and 5 -10MBPS upload speed)
• Laptop or other computer with at least I3, 8Gb of Ram
• Headphones
APPLY FOR THIS JOB:
Company: Staffwiz Global Outsourcing, Inc.
Name: MJ Tolentino
Email: