AR/AP Officer

About the role…
The Accounts Receivable and Payable Officer is responsible for ensuring that our customers’ and suppliers’ payments are made on time in accordance with the approved trading terms, and in line with the company’s policies and procedures. The Officer ensures that all transactions are processed efficiently and accurately, and impactful and insightful reporting is provided to the management to highlight performance and business risks.
The Accounts Receivable & Payable Officer is responsible for…
-Process customer receipts and adjustments daily. Actively follow up with customers to collect any overdue payments;
-Ensure unallocated receipts are investigated and resolved promptly;
-Reconcile accounts against remittance advice and payments. Send monthly statements to customers after month end closed and reconciled;
-Ensure credit notes are processed with the required business approvals and detailed documentation is held and stored in the system to support the adjustment;
-Ensure all communications with customers and suppliers are courteous, respectful, and professional;
-Develop and continuously improve our Accounts Receivable policies and procedures;
-Ensure debt collection policy and processes are market-leading to provide maximum protection to STG, and are clearly communicated to STG stakeholders;
-Manually process invoices received in the AP email inbox to our accounting system (Xero) for review and approval by the financial accountant;
-Send remittance advice to suppliers to support payments made and ensure ledgers are reconciled in an accurate and timely manner;
-Reconcile and process staff credit card transactions in Xero (via the expense management system) in a timely and accurate manner, ensuring that all staff submit their credit card expense claims on the required due dates;
-Answer both telephone and email inquiries from internal and external stakeholders within acceptable timeframes;
-Ensure adequate internal controls exist for Accounts Receivable processes, and are appropriately documented and approved;
-Review Accounts Receivable business processes and internal controls and drive outcomes to deliver ongoing efficiencies and compliance with accounting standards and company authority levels;
-Support the preparation of budgets, forecasts, and projections to support the business planning cycle. Assist in the execution of STG operating and financial plans;
-Consistently identify, develop, and implement the system and process improvements, utilizing technology and other means to improve business outcomes;
-Actively manage your own performance by identifying your own requirements and that of your team regarding personal and professional development and utilize opportunities that are made available to develop new or optimize existing skills;
-Provide necessary support and leadership to all other STG departments;
-Have access to confidential data and information, and preserve the confidentiality of these in accordance with relevant policies and procedures;
-Ensure adherence to the organization’s delegated authorities’ framework;
-Assist with any other tasks as directed by the Australian finance team or executive management.
About you… (we are after the following experience, skills & traits):
-You have 5+ years of experience in a comparable role, ideally in a manufacturing or inventory-based business;
-You holder a bachelor’s degree in finance and accounting or other related fields;
-You can demonstrate knowledge and application of Accounts Receivable and Payable practices and procedures;
-You have strong analytical capabilities;
-You can demonstrate experience in developing value-adding systems and/or processes;
-You are a hands-on, driven, confident individual with high-quality expectations;
-You have excellent written and verbal communication skills;
-You are proactive, professional, and positive ‘can-do’ attitude;
-You are a clear thinker; someone who works well in a collaborative setting yet will take initiative and drive results independently;
-You are self-motivated with initiative and performance-driven;
-You have strong organisational and time management skills;
-You have strong negotiation skills;
-You can work under pressure to meet varying deadlines and work volumes;
-You have strong problem-solving skills, a high level of accuracy and attention to detail;
-You have experienced using the following tools; Microsoft Office Suite, Office 365, Excel (intermediate), and Xero (preferred).
What you will love at STG Global
-Join a company that is committed to a culture of ongoing learning, growth, and development – we provide tools and opportunities to support you
-We support our people to achieve their personal well-being and professional goals
-Supportive and flexible work environment so that our people can thrive to work at home
-Annual Performance Appraisal
-We will provide a company laptop along with other ancillary computer equipment
-20 annual paid leave credits (a combination of 10 vacation leave and 10 sick leave)
-Paid public holidays
-13th-month pay
-Government-mandated benefits
-Health allowance