Are you a rockstar administrative VA? Then we want YOU!

A fantastic opportunity has become available for a talented VA with a real passion for administration and customer support to join our amazing team remotely from the Philippines.

You’ll be a VA for our International Peak Industry bodies, The International Swim Schools Association and Canadian Swim School Alliance, and be responsible for supporting both organisations.

You’ll need to be competent with, and we will give you access to: Google Office Suite, social media platforms (Facebook, Instagram, LinkedIn), Mailchimp, Chat Gpt, Grammarly, Zoom, Canva, WordPress, and Memberpress, and other customer management platforms. Experience using accounting software (Stripe and Xero) are an asset.

The Associations you will be supporting are industry-leading and the quality of your work must be congruent with this. We’re looking for someone who is highly organized, pays meticulous attention to detail and is very responsive to our members and stakeholders.

Key Responsibilities include:

Promptly and effectively supporting members via email with any queries.
Ensuring member benefits, content and events are provided in a timely manner
Maintain accurate records of members in various CRMs and/or platforms, including automated renewal email reminders, maintenance of member information, profiles, swim school locator, and contacting any that are overdue
Ensuring regulatory compliance of members, with the relevant documentation
Additional responsibilities will be added as required

Personal Characteristics Required:

Professional and Responsive
Love delivering great customer service – customer first approach
Organized with a high level of attention to detail
At least one year’s VA experience
Ability to plan effectively and meet deadlines
Effective problem solver, motivated to achieve high quality results.

You’ll proudly take ownership of the administration, action items effectively and in a timely manner, and pursue growth and learning every single day. You’ll be expected to make decisions and own the results of those decisions.

We are a friendly and progressive community with room to grow your career.

You’ll be based remotely so you can work from your home but you’ll need a strong and stable internet connection.

The position is part-time (20 hours per week), but you can choose your own hours for greater flexibility (we understand there could be a large time difference). However, you will need to be ‘online’ and available at mutually convenient times.

This is a fantastic opportunity to make a real impact and contribute to something bigger than yourself. There’s also a significant opportunity for you to grow and develop your skills.

If you wish to be considered as a serious candidate then send us a covering letter to support your application along with your portfolio/CV 🙂

IMPORTANT: in your cover letter, please tell us what your favourite hobby is and include a picture of yourself 🙂

The Application Process:

We are accepting applications until April 16th, 2024

The next stage of the process involves answering a few short questions so that we can better understand you and then you may be required to complete a piece of sample work so that we can accurately judge your skills and abilities.

[IMPORTANT: the sample work you create is not for our benefit or the benefit of our clients. It is purely work to judge your skills and will not be used for commercial purposes.]