About the Company:
We are an educational research organization based in the UK, with team members based in the US, Europe, and Asia. We provide professor-led live online courses to talented high school students around the world. We mainly work with top university professors from the US and the UK.
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About the Position:
This is a mid-level management position at a global online education company. We are looking for someone that has experience in handling and dealing with difficult clients/vendors, is an independent thinker, and is a problem solver. In addition, you will help set up the workflow, develop a system to track all clients, and write detailed training documents and other materials.
This managerial role involves delegation, management, liaison, and problem-solving. The ideal candidate should possess good communication skills, be highly organized, detail-oriented, and have native-level proficiency in English. Effective email writing and video conferencing skills are also essential. Having experience in managing larger teams or handling complicated logistics issues/client cases would be a plus.
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Job Duties:
*Respond to client emails on a daily basis, document their issues, and solve problems for the clients by coordinating with different team members.
*Develop surveys to study client satisfaction and enhance workflow and systems.
*Collaborate with various team members to ensure clients are satisfied.
*Delegate tasks and provide training for junior team members.
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Compensation:
*The hourly rate is $7 an hour. The average time commitment will be between 20 to 50 hours per week—depending on admissions traffic and teaching terms. The compensation will be paid every two weeks.
*End-of-Season bonus, equivalent to the amount received in the previous highest-earning pay period, for three times a year.
This position will require a 2-week or more extensive training process which will be fully paid at the same hourly rate.
The position is fully remote, and the working hours are highly flexible.
Future promotion opportunities at the strategic levels are also available.
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TO APPLY, please include the following and send them to DIRECTLY.
PLEASE NOTE: Applicants that do not include the below WILL NOT be considered. Thank you for your understanding.
*CV
*Writing sample (past working emails you’ve written, articles or essays, or any document that showcases your writing and communication skills)
*Answers to the following question prompts (please include them in the email body)
[Tell us the most difficult project(s) or most difficult client(s) you have managed. What was it about? And how did you do it?]
[If you were asked to improve a customer service team, what are the first three things you would do and why?]
[Imagine that you are running a tutoring course to help young kids improve their math skills. However, after attending the course, one of the students (Jeff) did not show any improvement in his math scores. Jeff’s parents are very angry, and you need to write an email to calm them down and tell them that your team will figure out how to help Jeff improve. What would you write in the email? Please write a draft.]
APPLY FOR THIS JOB:
Company: My Virtual Mate
Name: Aiko
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