Assessment Specialist

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Location: Remote
Job Type: Full-time
Hours: 8:00am to 5:00pm (Pacific Time, GMT -8:00)

Are you driven by a passion to make a tangible difference in the lives of individuals seeking support and stability? Rooted Life is on the lookout for a compassionate and detail-oriented Assessment Specialist. In this pivotal role, you will conduct thorough assessments over the phone to determine if clients are a good fit for our services, directly impacting lives and fostering hope. Join us in making a meaningful difference.
First, Who Is Rooted Life?
Rooted Life is a compassionate and innovative organization operating in California, dedicated to aiding those experiencing homelessness, recovering from hospital stays, and/or facing housing challenges. Our mission is to guide individuals through the journey of finding and securing safe, stable homes. We provide essential services including financial assistance for initial housing costs and ongoing support to maintain stable living situations. Additionally, we offer temporary residential care for those with medical or behavioral health needs but without stable housing. Employing a scattered site housing model, Rooted Life ensures each residence is fully furnished, creating environments conducive to healing and recovery. Our commitment to these causes has established us as a beacon of hope and support in the community.
Rooted Life focuses on progression, foundation and connection. We do our very best to meet people where they are, and encourage them to develop their skills and abilities, so they may live the best life possible. By providing individualized attention and compassion as an essential aspect of our home, we can better assist those living with psychiatric vulnerabilities and addictions. Our teams provide an environment where men and women can move from surviving to living.
Who We’re Looking For:
Are you ready to be more than just a cog in the machine? At Rooted Life, we’re seeking dynamic individuals who are not just task performers but true leaders in their roles. We want someone who brings more to the table than just skills — a visionary who’s ready to innovate and inspire.
???? Empathetic and Compassionate: With a heart for aiding vulnerable populations.
???? Detail-Oriented: Meticulous in managing documentation and assessments.
???? Effective Communicator: Providing clear and supportive guidance to applicants.
???? Team Collaborator: Working closely with other team members to ensure seamless support.
What You’ll Be Doing:
You will work closely with referrals to assess their needs and ensure a smooth transition into our various programs. This position plays a critical role in helping individuals access the support they need and conducting comprehensive assessments to determine eligibility and fit for our services.
???? Customer Service Excellence: Providing the highest level of service to both internal and external customers in a fast-paced, team-oriented environment.
???? Active Assessment Calls: Making the assigned number of assessment calls and collaborating with the operations manager to reach team goals.
???? Thorough Assessments: Conducting detailed assessments over the phone to evaluate if the client is a good fit for our services and to identify their specific needs.
???? Service Determination: Determining the appropriate services required based on assessment outcomes and client needs.
???? Client Connection: Ensuring clients are connected to the appropriate staff and services necessary to meet their needs.
???? Seamless Referral Collaboration: Collaborating with other staff and community service providers to ensure seamless referral services.
?? Efficient Prioritization: Prioritizing and working efficiently throughout the workday with strong attention to detail.
As an Assessment Specialist, your role is crucial in making sure the potential clients are receiving the right level of care. We invite you to join us in this vital role and help us create lasting positive change in our community.

Qualifications & Requirements:
Experience: Minimum of 2 years as an Intake Coordinator or similar role. (Registered Nurses with behavioral health experience are highly preferred.)
Language Proficiency: Strong command of American English with clear, easily understandable communication skills. This is a communication heavy position with American clients
Attention to Detail: Strong attention to detail
Problem-Solving: Excellent problem-solving and communication skills.
Team Orientation: Team-oriented with a mature, ethical, and resilient character.

To apply:
Submit a brief message and link to your resume
Submit a voice sample

Unfortunately, any submissions that do not follow these instructions will not be considered.