Assistant Office Manager/Billing Specialist

About Us:
Iron Built Gym is a premier fitness facility where individuals come to evolve their fitness journey. We offer a supportive community atmosphere, high-quality equipment, and a variety of membership options to meet our members’ needs. Our mission is to provide a space where like-minded individuals can achieve their fitness goals and lead healthier lives.

Job Overview:
We are seeking a dedicated and detail-oriented Assistant Office Manager/Billing Specialist to join our team. This role is critical to ensuring the smooth operation of our gym’s administrative functions. The ideal candidate will be highly organized, proactive, and capable of managing multiple tasks efficiently.

Key Responsibilities:

Billing and Financial Management
-Process and manage membership billing, ensuring accuracy and timeliness.
-Handle accounts receivable and payable.
-Reconcile financial discrepancies by collecting and analyzing account information.
-Prepare financial reports and summaries.

Report Generation
-Create and maintain reports on membership statistics, financial performance, and other relevant metrics.
-Analyze data to provide insights and recommendations for business improvements.

Email Management
-Monitor and manage the gym’s email accounts.
-Respond to member inquiries and direct emails to appropriate staff.
-Ensure timely and professional communication with members and vendors.

Administrative Support
-Perform general office duties, including cloud storage, data entry, and record keeping.
-Manage inventory of office supplies and place orders as needed.
-Assist with scheduling and coordinating meetings and appointments.

Customer Service
-Address member concerns and resolve issues promptly.
-Provide information about gym services, memberships, and events.

Other Duties
-Support the management team with various projects and tasks as needed.

Qualifications:
-Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration or related field preferred.
-Experience: Minimum of 2 years of administrative experience, preferably in a gym or fitness environment.

Skills:
-Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
-Strong organizational and multitasking abilities.
-Excellent written and verbal communication skills.
-Attention to detail and problem-solving skills.
-Ability to work independently and as part of a team.
Familiarity with billing software and CRM systems is a plus.

If you are passionate about fitness and have the skills to help manage the administrative side of our gym, we encourage you to apply. Please include your resume.

Join us at Iron Built Gym and be part of a team that is dedicated to transforming lives through fitness.