Assistant Tuition Agent (Recruitment Executive)

ASSISTANT TUITION AGENT (RECRUITMENT EXECUTIVE) HIRING

This document spells out the job scope for candidates to understand what to expect if they were to be part of FamilyTutor, a steady-growing home tuition agency in Singapore. FamilyTutor is a company that expects high standard from each team member. That said, we always ensure that the working environment is friendly and healthy so we can all succeed together for a very very long time. At FamilyTutor, all employees stay for the long term. In this job listing, we are looking for an ASSISTANT TUITION AGENT.

Every small detail in this job description is crafted specifically for the potential candidates to understand the job as much as possible. Please read through all details to make sure that your expectations are aligned with what is expected. Also, you may rest assured that we are a serious employer.

OVERVIEW OF COMPANY AND JOB SCOPE

FamilyTutor is a steady-growing and family-oriented home tuition agency in Singapore. In a way, we are a human resource company in the home tutoring niche. Our duty is to match the most suitable home TUTORS for our CLIENTS – students or parents. In return, we get commissions, also known as AGENCY FEES. These agency fees are the sources of revenue for the company. The person who is in charge of the overall process of matching is called a TUITION AGENT. The team member who assists the Tuition Agents on a daily basis is called an ASSISTANT TUITION AGENT. When a client requests for a home tutor from us, we have one ASSIGNMENT or TUITION JOB (used interchangeably) to work on. The two main operation/communication platforms used by FamilyTutor are WHATSAPP and TELEGRAM, so this candidate should be very familiar with both platforms.

The job of an Assistant Tuition Agent is to:

– Strategically attend to new tutor requests by clients
– Conscientiously craft and send out the assignment details to all tutors
– Strategically interview the shortlisted tutors
– Recommend the chosen tutors to the clients using the crafted tutor profiles
– Liaising well between the clients and the tutors to make sure that both are totally agreeable with the terms
– Resolve any conflicts between clients and tutors
– Do daily end-of-day reports
– Complete other major/minor admin tasks needed by the Tuition Agents or other Assistant Tuition Agents, and the CEO of the company, when needed

IMPORTANT: The job of an Assistant Tuition Agent is not easy, but it can become easier once he/she undergoes 2+ months of training. It requires one to have a high command of English and great clarity of mind for the job to be completed with care, speed, precision, and accuracy.

This role requires some sales knowledge and the ability to communicate extremely well with clients and tutors.

To others, this role can also be called “Appointment Setter” or “Recruiter”.

This role also requires superb attention to details, so when you spot this, please send your (A) resume/CV to this job posting by attaching a link + (B) explain in-depth why you think you are suited for this job to this application with the subject “[YOUR NAME] to FamilyTutor”. For example: “Vanessa to FamilyTutor”. Only candidates who follow this instruction closely will be strongly considered and interviewed via email. Your effort will not be wasted.

Please be well informed that this candidate will go through many repetitions of each phase of the training to master it before moving on to the next. This is to ensure that the candidate is really great at what he/she does. Guidance will definitely be provided along the way. At FamilyTutor, we work very well amongst colleagues in a friendly environment to ensure one another’s success.

You will be assigned to a capable, dedicated, and friendly mentor who will guide you from the very start. As her mentee, you will have to work very closely with her to complete daily tasks that will help the company achieve its goals.

WORKING HOURS

Singapore and Philippines share the same time zone. The working hours are 5.5 days/week:

– Training Period (tentatively first 3 weeks): Wed-Sun 12nn-12mn + Mon 12nn-6pm
– After Training Period: Wed-Sun 1pm-1am + Mon 1pm-7pm
– When Appropriate: Change to Wed-Sun 2pm-2am + Mon 2pm-8pm
– The Off Days are then on Mon second half of the day + Tues full day.

The working days and hours may be adjusted to fit the company’s needs. At the same time, the CEO will take into account the candidate’s preferred working days and hours.

When there is no task to be completed, the Assistant Tuition Agent is free to do his/her own things. However, he/she is expected to be present and working on the tasks within 10 minutes after being notified by the Tuition Agents or other more senior Assistant Tuition Agents.

PROGRESSION

Once an Assistant Tuition Agent is deem as competent, he/she will be promoted to a Tuition Agent and is required to train and lead 1-3 other Assistant Tuition Agents.

More information regarding the Tuition Agent role will be announced when the promotion takes place, provided that the Assistant Tuition Agent wants to be a Tuition Agent.

SALARY

– Level 1 Assistant Tuition Agent (3-month probation: March, April, May 2023): 15,000 PHP per month, prorated if it’s not a full month
– Level 2 Assistant Tuition Agent (4th month-12th month): 20,000 PHP per month
– Level 3 Assistant Tuition Agent (13th month and beyond): to be determined based on performance
– 13th Month Salary is included provided he/she works at least until end of Dec 2023
– All salaries are remunerated once every calendar month, via Wise (Click to view/) at the end of each calendar month