We at Hypothesis are seeking to add an Associate Customer Support Engineer to join our Support team. This key customer-facing role is responsible for user support, technical onboarding, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.
Role and Responsibilities include (but not limited to):
– Handle and manage support requests across multiple channels (ticket inbox, Slack, Twitter, and more)
– Provide technical guidance to ensure successful installation of our app
– Document systems and processes to help expand knowledge of Hypothesis technologies
– Gather support statistics and help identify feature requests for product and service improvements.
Requirements and Skill Set
– At least 3 years of experience providing direct technical support to users
– Excellent language skills allowing clear and empathetic communication with a wide variety of users. You are comfortable in both group and 1:1 user meetings over screen share.
– Prior work in ed-tech or SaaS environments preferred
– Solid understanding of web technologies, web standards, and browser platforms (you don’t need to be a Javascript developer, but you should know how to read a browser console).
– A plus if you have familiarity with Learning Management Systems, along with the Learning Tools Interoperability standard.
The position is 100% remote work, which gives you flexibility, but you must have a relatively good working environment where you can work quietly and uninterrupted.
The schedule can be flexible between 7AM to 9PM US PACIFIC TIME, Monday to Friday.
What you can expect
– Paid probationary training period (1-2 months), after which your performance will be evaluated.
– Flexibility in working hours upon regularization
– Above-average remuneration (excellent work deserves proper compensation)
– 13th-month pay for tenured staff
To know more about the company, you can visit our website: /
HOW TO APPLY:
Copy/paste or click the link below.
/Hypothesis/associate-cse-application-form
This will redirect you to the official application and written interview form, where you can read the full job description and other details.
Note that candidates who follow application instructions and complete the form will be given priority.
APPLY FOR THIS JOB:
Company: Hypothesis
Name: The Hiring Team
Email: